Angelia Butler
Milledgeville,GA
Summary
Results-oriented professional with a strong background in organizational management and training. Seeking a position to leverage skills in government assistance programs, including deep understanding of sources, types, and levels of public assistance, as well as associated processes and requirements. Proactive and upbeat with seven years of experience and exceptional abilities in planning, problem-solving, and conflict resolution.
Overview
19
19
years of professional experience
Work History
Economic Support Specialist
Department of Family and Children Services
2022.05 - Current
- Assessing cases and compiling case reports containing relevant information
- Ensuring that case reports are kept up to date
- Providing support, guidance, and COUNSELLING families in need
- Making referrals or introductions to other agencies
- Scheduling and escorting individuals to appointments with legal aid workers, counselors, doctors, etc
- Monitoring visits between at-risk or fragile children and family members.
- Gained valuable insights into program effectiveness by regularly monitoring performance metrics related to client outcomes and satisfaction.
- Looked for signs of fraud and reported cases to fraud coordinator and investigators.
- Expedited emergency assistance requests by swiftly reviewing applications and coordinating resources with partner agencies when necessary.
- Supported a diverse clientele base, demonstrating cultural sensitivity in all interactions while helping them navigate complex social service systems effectively.
- Safeguarded clients'' sensitive personal data through strict adherence to confidentiality guidelines and secure record-keeping protocols.
- Delivered exceptional results in meeting program goals related to self-sufficiency, employment placement, and retention for clients served.
Economic Support Specialist
Department of Family and Children Services
2014.10 - 2019.01
- Scheduling and escorting individuals to appointments with legal aid workers, counselors, doctors, etc
- Monitoring visits between at-risk or fragile children and family members
- Motivating individuals to participate in rehabilitation programs
- Interviewing individuals in person or over the phone
- Reporting abuse
- WORK call center to update status of clients' benefits.
- Gained valuable insights into program effectiveness by regularly monitoring performance metrics related to client outcomes and satisfaction.
- Delivered exceptional results in meeting program goals related to self-sufficiency, employment placement, and retention for clients served.
- Increased team productivity through effective communication, sharing best practices, and providing ongoing feedback to colleagues.
HOUSE MANAGER, RHA
2009.06 - 2014.09
- The manager over 2 group homes in Baldwin County, I supervised 12 or more employees, do safety inspections, fire drills and whatever necessary to keep homes functioning
- I am on call and work varied shifts
- CNA certified, Safety Care certified, and CPR certified.
House Manager
Central State Hospital
2005.10 - 2009.06
- Manager over 1 group home in Baldwin County, I supervised 8 or more employees, do safety inspections, fire drills and whatever necessary to keep homes functioning.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
Education
Associate of Applied Science - Business Management
Central Georgia Technical College
Macon, GA05.2021
DIPOLMA -
CRAWFORD COUNTY HIGHSCHOOL
Roberta, GA06.1989
Skills
- Participated as a member of the interdisciplinary team in the development of each person supported Individual Support Plan (ISP).
- Ensured completeness of employment processes for new employees prior to hire date; interviews applicants and makes hiring recommendations.
- Determined work to be done, prepares work schedules and ensures adequate coverage.
- Ensures implementation of all company policies and procedures.
- Performs all duties of subordinates and/or assists them in performing their duties.
- Maintains harmony among workers and persons supported, resolves employee issues and serves as role model.
- Ensures employees meet training requirements, annual physical and attendance at required functions/outings.
- Monitors select budget items and is responsible to stay within those guidelines.
- Customer service and assistance.
- Caseload Management.
- Application processing.
- Documentation skills.
References
- BELINDA CHRISTENSEN, 478-288-6272, Bchristensen@benchmarkhs.com
- CASSANDRA TAYLOR, 706-473-6274, Cassandra.Taylor@dbhdd.ga.gov
- GREG LEWIS, 478-451-7518, Gregory.lewis@dbhdd.ga.gov
- Angela Roberts, 912-347-7643, aroberts1@dhs.ga.gov
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeImportant To Me
Work from home optionPaid sick leave401k matchWork-life balanceHealthcare benefitsTimeline
Economic Support Specialist
Department of Family and Children Services
2022.05 - Current
Economic Support Specialist
Department of Family and Children Services
2014.10 - 2019.01
HOUSE MANAGER, RHA
2009.06 - 2014.09
House Manager
Central State Hospital
2005.10 - 2009.06
Associate of Applied Science - Business Management
Central Georgia Technical College
DIPOLMA -
CRAWFORD COUNTY HIGHSCHOOL
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