Angelia Cox
Summary
I have over 25 years of progressive experience in transportation along with a M.S. degree in Operations Management. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Recognized as driven, dedicated and hardworking with history of streamlining operations and increasing results.
Overview
31
31
years of professional experience
Work History
Operations Coordinator
FedEx Ground
06.2019 - Current
- Responsible for planning and coordinates the dispatch of linehaul transportation equipment
- Accurately enters all dispatch events into the online system to ensure timely delivery and pickup of trailers
- Completes yard inventory to verify location of equipment
- Investigates and reports linehaul schedule delays, accidents and equipment failures, and implements contingency plans which ensure on-time load delivery in the event of an en-route trailer breakdown or accident
- Monitor facility reporting metrics related to service, safety, cost and quality on a daily basis
- Investigates potential performance issues and addresses with Business Contacts and Authorized Officers (BC/AO)
- Ensures errors are corrected in appropriate systems and verifies accuracy of metrics reported
- Communicates with BC/AOS of Independent Contractors (ICS), Independent Service Providers (ISPs) and temporary agency employees regarding day-to-day operations including requested load plan changes and implements these changes into the Vector/TMS systems
- Reviews operational metrics with BC/AOS that will affect daily planning and performance including service and customer satisfaction
- Responsible to ensure contractually agreed upon standards and Department of Transportation (DOT) requirements are adhered to for both company and vendor equipment
- Awarded Bravo Zulu 2022.
Operations Floater
Ozark Motor Lines
03.2018 - 07.2021
- Assists in the development, implementation, integration, and support of projects and programs; gathers requirements, reviews proposals, and schedules development and tracking
- Facilitate coordination between departments in support of business objectives and independently escalates and directs resolution of issues that impede planned strategic progress
- Responsible for customer service, dispatch, planning, track and trace, compliance, training, intermodal, and management.
On Site Manager
RANDSTAD USA
12.2015 - 03.2018
- Responsible for developing client relationships, full cycle recruiting, forecasting, business growth, and HR partnership
- Enhanced client satisfaction by addressing concerns promptly and implementing effective solutions.
- Streamlined on-site operations for improved efficiency and cost savings through regular process evaluations.
- Manage all aspects of contingent workforce, execute recruiting plan to ensure quality candidates are placed in appropriate jobs
- Consistently exceed client and talent expectations by offering innovative, creative, and effective employment solutions.
Customer Service
OZARK MOTOR LINES
01.2012 - 01.2015
- Manage after hours customer accounts including driver management dispatch duties
- Worked to achieve maximum fleet utilization.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Immediately brought critical issues to customer service manager for resolution.
Driver Dispatch Manager
TRANSCARRIERS
01.2010 - 01.2012
- Manage fleet of 50 drivers through processes involving dispatch, safety, and service
- Serve as a liaison between driver, customer service, and planning
- Key Results: Trained 50 drivers in the art of providing total customer satisfaction
- Held monthly meetings to ascertain process improvement
- Played leading role in reduction of turnover and accidents
- Devised creative and cost-effective incentive to improvement of fuel economy through rigorous training and truck specification testing
- Saved company thousands of dollars every month by reducing excessive fuel consumption through improving the use of company authorized fueling locations.
Recruiting Process Manager
SWIFT TRANSPORTATION
01.1993 - 01.2009
- Managed largest recruiting call center operation for Swift Transportation-Memphis Operation Division with 11 direct reports
- Improved efficiency and effectiveness of performance and management of processes across departments.
- Responsible for recruiting, interviewing, employee selection, employment verifications, criminal background checks, performance reviews, and training and development
- Key Results: Played a key role in ensuring that departmental goals for weekly, monthly, and yearly hiring quotas were reached
- Fostered a teamwork environment with co-workers and upper management conducive to positive dialogue across the organization
- Personal efforts in giving attention to hiring the best qualified applicants for the job considering safety and service as first priority
- Hired the largest driving force for over-the-road and academy students in the Southwest Region; obtained record highs for monthly orientation with 95-100 applicants per orientation class
- Negotiated offer letters for non-exempt office positions
- Sought 'Best Practices' in hiring and terminating employees in order to reduce acts of discrimination, litigation, and workers' compensation claims
- Maintained and follow proper protocol in handling employee records and matters of confidentiality
- Improved company savings through meticulous recordkeeping and ensuring that company did not pay frivolous employee claims for which employees were ineligible
- Co-Wrote employee training manual covering issues including SOP guidelines, hiring procedures, safety auditing of files, and the proper handling of medical records
- Revised and created job descriptions across departmental areas
- Interviewed employees serving in those areas to get an accurate picture of their daily functions in order to ascertain future training needs.
Education
Bachelor of Science - Cum Laude
CHRISTIAN BROTHERS UNIVERSITY
Memphis, TNMaster of Science in Operations Management -
UNIVERSITY OF ARKANSAS
Fayetteville, AR05.2011
Skills
- Logistics Expertise
- Recruiting
- Conflict Mediation
- Training and Development
- Performance Metrics
- Critical Thinking
- Team Leadership
Timeline
Operations Coordinator
FedEx Ground
06.2019 - Current
Operations Floater
Ozark Motor Lines
03.2018 - 07.2021
On Site Manager
RANDSTAD USA
12.2015 - 03.2018
Customer Service
OZARK MOTOR LINES
01.2012 - 01.2015
Driver Dispatch Manager
TRANSCARRIERS
01.2010 - 01.2012
Recruiting Process Manager
SWIFT TRANSPORTATION
01.1993 - 01.2009
Bachelor of Science - Cum Laude
CHRISTIAN BROTHERS UNIVERSITY
Master of Science in Operations Management -
UNIVERSITY OF ARKANSAS