Angelia Epps
Pottstown,PA - Pennsylvania
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Revenue Analyst
Aston Carter
06.2022 - Current
- Analyze ArcPro product usage and related services.
- Use internal DFIN tools to produce data for accurate invoices, back-up reports, and revenue reporting.
- Update all information in ArcPro and ArcMarketing usage trackers.
- ArcMarketing receive emails to bill for products and PCR's.
Senior Customer Service Representative
Optum360 United Health Group
10.2009 - 10.2021
- I assisted hospitals, doctors offices, and patients with their invoices
- Applied cash to invoices using various banking website
- Handled all incoming emails from clients, researched issues, and replied to each email
- Answered client phone calls
- Created monthly invoices for hospitals and doctors offices
Assistant Branch Manager
New Century Bank
07.1998 - 09.2009
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Daily and monthly audits.
- Processed all loans from start to finish.
Education
GED -
Spring-Ford Senior High School 9-12 Ctr
Royersford, PA 1998.02 - 1998.02
Skills
- Leadership
- Ability to work in a team
- Communication skills
- Ability to multitask
- Customer service
- Ability to work under pressure
Timeline
Revenue Analyst
Aston Carter
06.2022 - Current
Senior Customer Service Representative
Optum360 United Health Group
10.2009 - 10.2021
Assistant Branch Manager
New Century Bank
07.1998 - 09.2009
GED -
Spring-Ford Senior High School 9-12 Ctr
1998.02 - 1998.02
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