Angelia Foreman
West Point,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
31
31
years of professional experience
Work History
Lead Pharmacy Technician
H-E-B, Inc.
02.2009 - Current
- Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
- Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Implemented new technologies within the pharmacy workflow, increasing overall efficiency and accuracy in daily tasks.
- Facilitated staff training sessions to ensure consistent adherence to industry standards and regulatory requirements.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
- Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
- Supervised 6 pharmacy technicians and 3 pharmacy care representatives and coordinated day-to-day assignments.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Counted, measured and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved third-party billing, computer system and customer service issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Pharmacy Technician
Winn's Pharmacy
06.1993 - 02.2009
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Nationally Certified Pharmacy Technician - Pharmacy
Pharmacy Technician Certification Board (PTCB)
National11.1999
High School Diploma -
Rusk High School
Rusk, TX05.1992
Skills
- HIPAA
- Drug Storage Procedures
- Drug Inventory Control
- Pharmacy and Customer Records Management
- Manual and Automated Medication Dispensing
- Insurance Verification
- Patient Confidentiality
- Staff Development
- Team Collaboration
- Regulatory Compliance
- Insurance Billing
- Problem-Solving Skills
- Prescription Processing
- Medication Dispensing
- Staff Training
- Conflict Resolution
- Medication Storage
- Attention to Detail
- Pharmaceutical Calculations
- Pharmacy Software Proficiency
- Record Keeping
- Customer Service
- Multitasking
- Time Management
- HIPAA Compliance
- Data Entry
- Payment Processing
- Patient Profile Setup
- Verifying Orders
- Medication Storage and Labeling
- Receiving Incoming Supplies
- Dispensing Medications
- Wholesale Ordering
- Prioritization and Organization
- Staff Leadership
- Interpreting and Processing Medication Orders
- Prescription Filling and Labeling
- Medicare and Medicaid Process
- Cash Register Operations
- Certified Pharmacy Technician (CPhT)
Timeline
Lead Pharmacy Technician
H-E-B, Inc.
02.2009 - Current
Pharmacy Technician
Winn's Pharmacy
06.1993 - 02.2009
Nationally Certified Pharmacy Technician - Pharmacy
Pharmacy Technician Certification Board (PTCB)
High School Diploma -
Rusk High School
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