Angelia Gibson
3742 NW 19th Street,OK
Summary
Experienced customer service representative with excellent oral and written communication skills, active listening abilities, and analytical problem-solving skills. Effective in addressing customer concerns and finding appropriate solutions. Committed to enhancing customer experiences through service-oriented behaviors and understanding their desires. Skilled in providing customized solutions to build loyalty and foster long-term relationships.
Overview
18
18
years of professional experience
Work History
Assembler
Mood
01.2024 - 10.2024
- Followed outlined specifications to implement assembly plans.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Increased production efficiency by assembling components quickly and accurately.
- Inspected completed products to encourage quality and adherence to company standards.
Customer Service Cashier
Lowes Home Improvment
02.2022 - 12.2023
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Utilized POS system to handle customer cash and credit card transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Team Leader - Project Management
Luckinbill
10.2018 - 04.2023
- Enhanced customer satisfaction by prioritizing open communication and providing regular updates on progress and milestones achieved.
- Spearheaded continuous improvement initiatives by gathering feedback from team members post-project completion.
- Boosted team productivity by implementing agile methodologies that streamlined workflows and enhanced collaboration.
- Implemented risk management strategies to mitigate potential issues and maintain project timelines.
- Resolved conflicts within the team diplomatically, fostering a positive work environment conducive to productivity and innovation.
- Streamlined project management processes for increased team efficiency and improved project outcomes.
Route Sales Representative
Aramark
10.2021 - 11.2022
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Maximized sales through effective territory management and strategic route planning.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
Route Driver
Imperial Vending
01.2016 - 02.2018
- Inspected and loaded delivery trucks and picked up customer returns.
- Logged mileage, stops, orders and carton counts for each route.
- Supported business growth initiatives by actively participating in promotional events and providing valuable feedback to management.
- Streamlined loading procedures by organizing cargo efficiently, allowing for quicker dispatch times.
- Reduced vehicle downtime by promptly addressing maintenance issues, ensuring optimal performance throughout the workday.
Customer Service Representative
Convergys
03.2008 - 12.2011
- Met customer call guidelines for service levels, handle time and productivity.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained up-to-date knowledge of product and service changes.
Assembly Line Production Worker
Hitachi
11.2006 - 03.2008
- Assisted with training new employees, sharing expertise and best practices for assembly line work.
- Promoted teamwork among colleagues through effective communication skills and collaboration efforts on the production floor.
- Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
- Performed visual and functional inspection of components to determine quality and identify defects.
Education
High School Diploma -
Mcloud High School
McLoud, OK05-2005
Skills
- Assembly and production
- Repetitive Work
- Workplace Safety
- Manufacturing
- Visual Inspection
- Customer Service
- Problem-solving abilities
- Active Listening
- Customer Relations
- Critical Thinking
- Complaint resolution
- Call Center Operations
- Quality Assurance Controls
Timeline
Assembler
Mood
01.2024 - 10.2024
Customer Service Cashier
Lowes Home Improvment
02.2022 - 12.2023
Route Sales Representative
Aramark
10.2021 - 11.2022
Team Leader - Project Management
Luckinbill
10.2018 - 04.2023
Route Driver
Imperial Vending
01.2016 - 02.2018
Customer Service Representative
Convergys
03.2008 - 12.2011
Assembly Line Production Worker
Hitachi
11.2006 - 03.2008
High School Diploma -
Mcloud High School
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