Angelia Gonzalez
Cape Coral,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level healthcare position and learn new certifications. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Customer Service Team Member
Target
06.2023 - Current
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Streamlined communication channels for improved customer interactions and faster issue resolution.
- Boosted team morale by providing constructive feedback, fostering a collaborative environment, and celebrating successes.
- Elevated customer retention rates through exceptional problem-solving skills and personalized support.
- Increased sales by offering relevant product recommendations based on customers'' needs and preferences.
- Expedited order processing to ensure timely deliveries and reduce wait times for customers.
- Contributed to company growth by identifying areas of improvement in customer service processes and implementing effective solutions.
Administrative Assistant
MAP Home Watch
02.2022 - 05.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Associate of Science - Nursing
Florida South Western State College
Fort Myers, FL08.2025
High School Diploma -
Island Coast High School
Cape Coral, FL05.2023
Skills
- MS Office
- Customer Relationship Management (CRM)
- Calm and Professional Under Pressure
- Computer Skills
- Sales and Upselling
- Active Listening
- Brand representation
- Customer Focus
- Computer Proficiency
- Compassion and Empathy
- Documenting behaviors
- Healthcare ethics
- Safety Precautions
Timeline
Customer Service Team Member
Target
06.2023 - Current
Administrative Assistant
MAP Home Watch
02.2022 - 05.2023
Associate of Science - Nursing
Florida South Western State College
High School Diploma -
Island Coast High School