Angelia Greene

Assistant Property Manager

Beztak

Shelbyville, Tennessee

11.2021 - Current

Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
Compiled and conveyed operational and financial data to regional manager.
Conducted tours of vacancies with prospective tenants.
Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
Managed day-to-day activities involving tenants, subcontractors and property management.
Organized community events to foster positive relationships among residents.
Conducted apartment tours for potential tenants and answered questions about property.
Escalated critical issues to property manager to promote immediate resolution.
Collected monthly assessments, rental fees, deposits and payments.
Ensured compliance with local laws and regulations related to property management.
Handled security deposit refunds.
Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
Handled complaints from tenants regarding maintenance issues and resolved them promptly.
Coordinated move-ins and move-outs, ensuring smooth transitions for tenants.
Ensured compliance with all applicable laws related to fair housing practices.
Kept records of correspondence with residents and tenants.
Collected first month's rent along with security deposit prior to move-in date.
Organized periodic tenant appreciation activities such as barbeques or holiday parties.
Developed strong, professional relationships with residents by delivering exemplary service and engagement.