ANGELIA GRIER

Perform required administrative functions to process Social Security Insurance disability and aged claims. Interview beneficiaries or authorized representative to identify their needs as it relates to Social Security Administration programs. Investigate and resolve system discrepancies and questionable situations which could cause an interruption in monthly benefits.

• Gather assemble and analyze data to make conclusions and/or devise solutions.
• Develop and adjudicate claims and post-entitlement processes through the usage of modernized software and computer systems.
• Ensure all required evidence meets rules and regulations and thoroughly the document evidence as instructed by the programs’ operating procedures.
• Direct claimants to local agencies for additional assistance
• Coordinate with state agencies and other components of Social Security Administration (Disability Determination Services, office of the Inspections general) to investigate entitlement and/or eligibility factors and fraud activity.
• Efficiently manage workloads to ensure good customer service and promote good stewardship of the program’s resources.
• Monitor 200+ benefit claims.
• Manage multiple workloads daily.
• Review insurance and claims documents to verify required information and secure any missing data for settlements.
• Follow up with customers on unresolved issues.
• Understand requirements for disputes, gather evidence to support claims and prepared customer cases to handle appeals.
• Monitor compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
• Respond to inquiries by answering questions, providing information and directing customers to appropriate resources.
• Perform administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.

Coordinated training for deploying military personnel to ensure all training requirements were met for validation. Oversaw training and provided guidance and assistance to units to resolve identified problems or issues. Coordinated with civilian personnel to identify actions required to complete training within identified timeframe.

• Managed multiple projects to meet required timelines
• Coordinated required equipment, personnel, and all other training resources for various training events to ensure units are validated for deployment
• Conducted site visits and conference calls to resolve training issues identified by deploying units
• Served as liaison between deploying units and headquarter command staff during training
• Provided guidance and assistance to training unit
• Prepared daily training status reports for command staff
• Developed and reviewed written material related to training requirements
• Reviewed military regulations to ensure training was performed to identified standards
• Reviewed unit's final evaluation for accuracy and deployment readiness
• Created and maintained detailed training records and reports for management review.
• Coordinated with department leaders to identify training needs and develop targeted solutions.
• Produced training manuals, presentations and resources for enhanced learning.
• Worked with central management to identify, plan, align, and address training needs.

Managed the operation of multiple training projects for over 25,000 military personnel. As project lead on multiple projects, conducted research to discover root cause of any identified problem and recommended viable solutions to management. Managed the procurement of telecommunication and information technology equipment required for the deployment of military personnel.

• Analyzed, validated, and sourced over 300 equipment purchase requests, worth over $15 million
• Gathered vital information to conduct courses of action analysis for identified problems which assisted management in making the best decision for solving problem
• Performed required reports for management review
• Planned necessary training to meet deployment requirements
• Coordinated the procurement of training equipment for deploying units nationally
• Developed a validation process for requested equipment
• Developed plan for budgeting of lifecycle replacement equipment for IT hardware for moblized units
• Performed administrative procurement support functions to include purchasing, evaluating, and training