Angelia Horton
Pooler
Summary
Highly experienced Mortgage Administrative Professional with extensive expertise in mortgage insurance and audit resolution. Demonstrated success in ensuring compliance with FHA, VA, and USDA guidelines while collaborating with teams to improve documentation accuracy and efficiency.
Overview
29
29
years of professional experience
Work History
Audit Resolution Specialist
American Financial Resources
Parsippany
02.2021 - 05.2026
- Resolved audit findings and quality control issues for FHA/VA mortgage files, enhancing overall file integrity.
- Ensured compliance with agency guidelines and investor requirements, facilitating smoother audit processes.
- Collaborated with internal teams to correct documentation deficiencies, improving accuracy in submissions.
- Supported process improvements to reduce recurring audit issues.
FHA/VA Mortgage Insurer
American Financial Resources
Parsippany
09.2020 - 02.2021
- Ensured accuracy and compliance in insuring FHA and VA loans according to agency standards.
- Evaluated loan documentation for completeness and regulatory compliance, facilitating timely loan processing.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Insurer Lead
Waterstone Mortgage
Pewaukee
02.2020 - 09.2020
- Ensured timely and accurate submission of insured loans, maintaining compliance and improving processing efficiency.
- Led daily mortgage insurance operations, optimizing workflow and team coordination.
- Trained new and existing staff on processes and compliance, enhancing team capabilities.
Post Closer
Waterstone Mortgage
Pewaukee
03.2016 - 02.2020
- Reviewed and prepared closed loan files for timely delivery to investors, ensuring compliance with regulations.
- Verified accuracy of closing documents, resolving discrepancies to facilitate smooth funding process.
- Coordinated shipping of files while maintaining accurate reporting logs to track delivery status.
Clerical Assistant
Randstad Staffing
Pooler
10.2015 - 03.2016
- Greeted and registered MRI patients to facilitate smooth check-in process.
- Assisted customers in person and by phone, resolving inquiries and enhancing satisfaction.
- Processed insurance co-payments while managing administrative tasks like scanning, copying, and filing to maintain organized records.
Mortgage Insurer
Waterstone Mortgage
Pewaukee
07.2013 - 01.2015
- Reviewed notes, mortgages, TIL, and HUD-1 documents to ensure compliance and accuracy.
- Identified and resolved issues on uninsurable loans to facilitate processing.
- Prepared FHA, VA, and USDA loans for insurance.
- Compiled daily reports in Excel and Word for team review.
- Prepared investor shipping packages and mailing labels to ensure timely delivery.
Collector I
Kohl's Corporate Center
Menomonee Falls
10.2011 - 07.2013
- Contacted customers with delinquent accounts to negotiate payment solutions and facilitate account resolution.
- Delivered exceptional customer service to foster positive relationships and enhance customer loyalty.
- Documented account activity accurately to ensure compliance and support effective account management.
Receptionist
Marine Credit Union
Milwaukee
06.2010 - 10.2011
- Answered phones and greeted customers professionally.
- Facilitated customer transfers, deposits, and provided teller support to enhance transaction efficiency.
- Coordinated documentation processes for mortgage loan officers to streamline loan processing.
- Prepared UPS labels and managed outgoing packages to ensure timely delivery and communication.
Lead Mortgage Insurer
Universal Mortgage Corporation
Mequon
08.1997 - 06.2010
- Coached staff on insuring procedures, enhancing compliance and accuracy.
- Processed monthly insurance payments to HUD and VA, ensuring timely transactions.
- Resolved issues on uninsurable loans, facilitating smoother underwriting processes.
- Maintained daily reports using Excel and Word.
Education
High School Diploma -
West Division High School
Milwaukee, WISkills
- Audit resolution
- Regulatory compliance focus
- Quality assurance processes
- Process improvement leadership
- Proficient in Excel
- Proficient in Word
- Proficient in Outlook
- Proficient in Encompass
- Problem-solving abilities
- Interdepartmental collaboration
- Training and development
- Self-directed initiative
- Fast learner
- Effective communication
Timeline
Audit Resolution Specialist
American Financial Resources
02.2021 - 05.2026
FHA/VA Mortgage Insurer
American Financial Resources
09.2020 - 02.2021
Insurer Lead
Waterstone Mortgage
02.2020 - 09.2020
Post Closer
Waterstone Mortgage
03.2016 - 02.2020
Clerical Assistant
Randstad Staffing
10.2015 - 03.2016
Mortgage Insurer
Waterstone Mortgage
07.2013 - 01.2015
Collector I
Kohl's Corporate Center
10.2011 - 07.2013
Receptionist
Marine Credit Union
06.2010 - 10.2011
Lead Mortgage Insurer
Universal Mortgage Corporation
08.1997 - 06.2010
High School Diploma -
West Division High School