ANGELIA KNOX
Corpus Christi,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Charter Coordinator
Private Jets, Inc.
01.2022 - Current
- Streamlined charter coordination processes by implementing efficient scheduling and tracking systems.
- Enhanced customer satisfaction by providing timely and accurate information on charter availability and pricing.
- Negotiated favorable contract terms for clients, resulting in increased revenue and repeat business.
- Managed complex itineraries and last-minute changes, ensuring seamless travel experiences for clients.
- Built strong relationships with vendors, securing competitive rates for catering, ground transportation, and other services.
- Provided exceptional customer service, addressing client concerns promptly and professionally.
- Increased operational efficiency by implementing a centralized reservation system for streamlined booking processes.
- Coordinated with pilots, crewmembers, and ground staff to ensure smooth flight operations from departure to arrival.
- Collaborated closely with finance department ensuring proper invoicing procedures leading to swift payment processing.
- Managed a high volume of client communications, providing timely updates on flight schedules and addressing any special requests or concerns.
- Sent invoices to clients.
Manager of Sports Concession
City Of Portland
10.2017 - 01.2022
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on concession standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Passenger Service Agent
American Airlines
05.2014 - 10.2017
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Streamlined baggage handling for improved passenger experience and reduced wait times.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Maintained accurate records of flight information to provide timely updates to passengers.
- Utilized strong organizational skills to manage multiple tasks in a fast-paced environment.
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
- Aided passengers in locating lost luggage by effectively liaising with baggage claim representatives and other airline staff members.
- Managed ticket sales and reservation inquiries, utilizing thorough knowledge of fare structures and pricing strategies.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Oversaw ticketing, gate and ramp services.
Education
High School Diploma -
Elk Rapids High School
Elk Rapids, MI06.1989
Skills
- Payment Collection
- Scheduling
- Customer Service
- Problem Solving
- Organizational Skills
- Multitasking
- Attention to Detail
- Clerical Support
- Microsoft Outlook
Timeline
Charter Coordinator
Private Jets, Inc.
01.2022 - Current
Manager of Sports Concession
City Of Portland
10.2017 - 01.2022
Passenger Service Agent
American Airlines
05.2014 - 10.2017
High School Diploma -
Elk Rapids High School