ANGELIA LUCAS
Pulaski,VA
Summary
Human Resources Executive and Adjunct Professor bringing 29 years of Business experience with 15 years of progressive HR experience and advanced knowledge of employment law, compensation, recruitment, and employee relations. Engages with HR service providers and suppliers on HR systems, payroll, insurance, and training and development to promote high-performing organizations with efficient operating systems, professional and skilled staff, and sound financial resources. Maintains strong stakeholder focus and service-oriented attitude with excellent organization and interpersonal skills to excel in a multicultural environment.
Overview
19
19
years of professional experience
Work History
Adjunct Professor - Pamplin School of Business
Virginia Tech University
Blacksburg, VA
08.2023 - Current
- Served as a mentor to junior faculty members, offering guidance on effective teaching strategies and classroom management techniques.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Built strong rapport with students through class discussions and academic advisement.
- Enhanced student comprehension by employing diverse teaching methods and incorporating multimedia resources.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
Managing Director of Human Resources
Virginia Tech Foundation
Blacksburg, VA
02.2022 - Current
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
- Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies.
- Advocated for staff members, helping to identify and resolve conflicts.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Conducted exit interviews to better understand reasons why employees were separating from company.
- Structured compensation and benefits according to market conditions and budget demands.
- Led and strategically directed team of human resources professionals.
- Provided immediate updates to entire employee pool when policies and procedures were altered.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
Senior Director of Human Resource
New River Valley Community Services
Blacksburg, VA
03.2020 - 01.2022
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Liaised between multiple business divisions to improve communications.
- Developed succession plans and promotion paths for all staff.
- Devised hiring and recruitment policies for 850 employee company.
- Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
- Led and provided direction for human resources team of 6.
- Collaborated with entire human resource department to discuss new ways to recruit top talent.
- Monitored administration of benefits program to maintain compliance with employee insurance program.
- Provided immediate updates to entire employee pool when policies and procedures were altered.
- Monitored and handled all employee claims, including performance-based and harassment incidents.
- Conducted exit interviews to better understand reasons why employees were separating from company.
- Researched and analyzed human resources trends and best practices and drove corporate policy changes to optimize business performance.
- Spearheaded innovative recruitment practices and mobilized management in targeted hiring that matched company needs.
- Promoted employee buy-in of organizational objectives by conducting orientations of new team members and regular town hall meetings for established employees.
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Worked as effective team member while contributing to local and regional HR projects.
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Vice President of Human Resources
HCA Human Resource Group
Blacksburg, VA
06.2018 - 03.2020
- Supervised HR Department employees by directing activities and monitoring performance
- Serves on Senior Admin team and focuses on Employee Relations and Engagement within facility Works with Regional HRVP and Division regarding compensation, employee development, and other HR initiatives
- Provides HR observations related to departmental issues in meetings and one-on-one
- Coaches leaders on benefit or process changes, management concerns, performance management issues, etc
- Responds timely to leader questions and requests for information, point them to appropriate self-service tools
- Advises leaders on learning and organizational development opportunities Planned and executed Peer Interview training for leadership and staff
- Works closely with department leaders on employee issues, coaching, career development opportunities, performance counseling and discipline procedures
- Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization
- Devised training programs for hospital leadership teams.
- Worked with department managers to assess needs
- Directed process of organizational planning by evaluating hospital-wide structure, job design and manpower forecasting
- Advised senior management on human resources issues and approved terminations
- Handled employee conflicts efficiently while following all company procedures
- Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports
- Tracked programs closely to assess effectiveness and make proactive changes to meet changing demands
HR Business Partner, LewisGale Hospital Alleghany
HCA Human Resource Group
Clifton Forge, VA
10.2016 - 06.2018
- Provides strategic HR and talent support to Leadership and employees while creating a desired workplace culture and an engaged and productive workforce through HCA's policies, programs and practices
- Lead the Employee Safety & Security Incentive program for 2017 met 100% compliance, which yielded a credit of $44,52. Met 98% compliance for 2018, which yielded a credit of $39,786.
- Restructured New Hire Orientation to better serve our new hires and management team Devised the local onboarding process by implementing best practices and moved files to electronic version for consistency Transitioned and trained leadership and staff on the Peer Interviewing process and is fully implemented Built community partners with RN/LPNJRTC & AHS Teach program for student shadowing.
- Works with VP of HR on suspension or termination of employment actions; provide information on RIF processes and severance
- Promotes and fosters a healthy work environment Prepare/coordinate events e.g Holiday celebrations, employee recognition events, service awards, community support
- Reviews and localizes job descriptions to ensure compliance Assist leadership with temporary/PRN workforce planning & implementation, internship/externship placements and other non-RFT talent processes
- Develops and delivers local onboarding and facility orientation Experience with Bargaining Units
Patient Access Director
Parallon Business Solutions
Clifton Forge, VA
09.2013 - 10.2016
- Prepared and integrated facility Patient Access processes with PAS's during deployment Establish controls and review mechanisms for PAS policies and procedures related to Patient Access Oversee facility operations of Patient Access functions (e.g
- Served as the primary liaison between the Executive management, Central HR and employees in regards to payroll, FMLA, and recruiting
- Served as Lead in the Revenue Cycle Committee for the Facility which reviews denials & write offs to verify trends
- Maintained and promoted good customer relations with facility management, physicians and office staff Managed Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate Developed specific objectives, budgets, and performance standards for each area of responsibility Performed staff reviews and prepare performance documents for direct reports Managed overall aspect of Patient Access areas within the facility
Hospitalist Program Director
HCA Physician Services
Blacksburg, VA
01.2011 - 09.2013
- Served as ECO/FISO for Capital Division HBP Programs Managed daily operations of Hospitalist program including all office functions as well as government regulations and compliance requirements
- Served as a liaison between Central HR and employees in regards to payroll, FMLA, and recruiting
- Responsible of On-boarding of physicians and employees Maintained strictest confidentiality in the areas of patient, employee and physician relations
- Facilitated goal setting, planning, and marketing for program Participated in the development and implementation of practice standards thru audits to evaluate compliance
- Prepared and monitored annual program budget with input and assistance of appropriate personnel
- Assisted physicians in complying with patient billing requirements
- Proficient in the process of professional charge data entry Developed and coordinated physician educational programs as needed, including orientation to the facility and assisting in establishing efficient provider practices
- Managed staffing & scheduling issues and assist in the recruiting of new physicians
- Meet monthly with Hospital Administration on monthly outcomes
Area Practice Manager
HCA Physician Services
Blacksburg, VA
02.2008 - 01.2011
- Oversight of multi-specialty practices including all office functions as well as government regulations and compliance requirements
- Prepare and present monthly financial reports to Physicians, Hospital Administration and Market Manager/ VP and Reports Weekly regarding practices forecasting Handled employee situational issues and resolved employee conflicts Coding Education with Physicians and staff as well as Assist / arrange with CME, CEU course for employees and providers Hiring and Training of Staff and Recruiting of new physicians Development of remarkable relations with Medical staff, Hospital and CBO Monitor AR, enrollment process, etc
- Preparation of physician budgets Performance Improvement/ Quality Management functions within physician practices
Multi-Medical Office Coordinator
HCA Physician Services
Pulaski, VA
07.2005 - 02.2008
- Coordinated the operations of the clinical and front office functions of a practice correctly via communications with the billing department.
- Facilitated interview process for hiring of staff
- Navigated employee situational issues and resolved employee conflicts and Serve as a liaison between Central HR and employees in regards to payroll, FMLA, and recruiting.
- On-boarded employees and physicians & managed all office functions including patient relations, appointment scheduling, telephone duties, patient registration, etc.
- Supported billing staff by making corrections to invoices and insurance submissions.
Education
Master of Arts - Human Resource Management
Ashford University
San Diego, CA11.2019
Bachelor of Arts - Healthcare Administration
Ashford University
San Diego, CA06.2016
Skills
- Organizational Development
- Benefits and Compensation
- Training and mentoring
- Workforce improvements
- Team Building
- Policy and procedure development
- Payroll administration
- Skilled in ADP, Kronos, and Lawson
- Specialized HR projects
- Talent management
- Analytics
- Performance evaluation
- Professional Development
- Budgeting
- Contract Negotiation
Timeline
Adjunct Professor - Pamplin School of Business
Virginia Tech University
08.2023 - Current
Managing Director of Human Resources
Virginia Tech Foundation
02.2022 - Current
Senior Director of Human Resource
New River Valley Community Services
03.2020 - 01.2022
Vice President of Human Resources
HCA Human Resource Group
06.2018 - 03.2020
HR Business Partner, LewisGale Hospital Alleghany
HCA Human Resource Group
10.2016 - 06.2018
Patient Access Director
Parallon Business Solutions
09.2013 - 10.2016
Hospitalist Program Director
HCA Physician Services
01.2011 - 09.2013
Area Practice Manager
HCA Physician Services
02.2008 - 01.2011
Multi-Medical Office Coordinator
HCA Physician Services
07.2005 - 02.2008
Master of Arts - Human Resource Management
Ashford University
Bachelor of Arts - Healthcare Administration
Ashford University
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