Angelia McCoy
Milwaukee,WI
Summary
Proven expertise in braiding techniques and client consultation honed at Naturally Naps Salon, achieving a significant increase in customer satisfaction. Skilled in streamlining operations and enhancing service delivery across roles, from Cage Cashier to Beauty Advisor, demonstrating exceptional organizational skills and a commitment to excellence.
Overview
18
18
years of professional experience
Work History
Hair Braider
Naturally Naps Salon
2016.01 - Current
- Braided hair in regular natural braids, box braids, with extensions and Senegalese twist.
- Designed flattering natural styles for variety of face shapes.
- Enhanced customer satisfaction by providing personalized hair braiding services tailored to individual preferences.
- Maintained clean and organized workstations, adhering to strict sanitation guidelines for client safety and comfort.
Cage Cashier
Potawatomi Hotel & Casino
2015.05 - 2015.12
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
CSR
Pick N Save
2014.04 - 2015.04
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Bingo Clerk
Potawatomi Hotel & Casino
2014.01 - 2014.03
- Streamlined card sales process, reducing wait times and ensuring optimal game flow for players.
- Participated in inventory management tasks including ordering supplies, maintaining records, and conducting periodic counts to ensure adequate stock levels.
- Facilitated special events such as charity fundraisers or themed nights, fostering community engagement and increasing attendance numbers.
- Supported marketing initiatives by distributing promotional materials at events or informing guests about upcoming specials or promotions available at the venue.
Loan Clerk
Check N Go
2013.09 - 2013.12
- Reduced errors in loan files by thoroughly checking all documents for accuracy and completeness.
- Assisted in achieving lending goals by proactively identifying potential issues and recommending solutions to management.
- Maintained correspondence and completed forms related to loans and closings.
- Improved loan processing efficiency by meticulously reviewing and verifying loan documentation.
Beauty Advisor
Walgreens
2009.04 - 2013.09
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
Cashier/ Sales
Champs Sports
2006.11 - 2009.03
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Cosmetology
Milwaukee Area Technical College
Milwaukee, WI05.2024
High School Diploma -
Vincent High School
Milwaukee, WI06.2008
Skills
- Braiding techniques
- Hair Styling
- Twist Extensions
- Client consultation
youtubber
I am a content creater. I vlog on youtube and also make content on tiktok, instagram, and facebook.
Timeline
Hair Braider
Naturally Naps Salon
2016.01 - Current
Cage Cashier
Potawatomi Hotel & Casino
2015.05 - 2015.12
CSR
Pick N Save
2014.04 - 2015.04
Bingo Clerk
Potawatomi Hotel & Casino
2014.01 - 2014.03
Loan Clerk
Check N Go
2013.09 - 2013.12
Beauty Advisor
Walgreens
2009.04 - 2013.09
Cashier/ Sales
Champs Sports
2006.11 - 2009.03
Cosmetology
Milwaukee Area Technical College
High School Diploma -
Vincent High School
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