Angelia McKINNEY
Maxwell,TX
Summary
Seeking employment to use the experience gained, as a Medical Assistant, customer service representative and phlebotomist to provide great customer service and excellent presentation. Authorized to work in the US for any employer Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
10
10
years of professional experience
2
2
Certification
Work History
Medical Assistant/Phlebotomist
Baylor Scott And White Clinic
03.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust and commitment to quality care.
- Maintained safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Packaged and shipped over 30 specimens daily to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Verified patients' identification for proper sample collection.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Medical Assistant
Austin Diagnostic Clinic
03.2022 - 03.2023
- Scheduled patient appointments, Used EHR system, Obtained patient vitals, Administered vaccines, Performed clinical skills under physician supervision, Assisted doctor with in-office procedures, Performed patient assessments, Responsible for front office duties
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
Retail Optician
Eyemart Express
12.2021 - 03.2022
- Provide exceptional customer service, Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, exchanges, Compute and process payment transactions/refunds using in-house Point of Sale system, Perform other administrative tasks as assigned.
- Assess and interpret patient's needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest most appropriate products, frames, lens type, coatings and measuring patient's pupillary distance
- Pull correct lenses according to work order specifications, Inspect final product for accuracy; adjust completed glasses to fit patient using pliers, hands and heat if necessary to bend frames accordingly, Educate patient on how best to care for their glasses, Adjust/repair damaged frames, replace nose pads and missing screws, Price, stock and straighten merchandise
- Increased sales by effectively communicating benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Improved customer satisfaction by providing personalized eye wear recommendations based on individual needs and preferences.
- Learned new catalog of items to present current options to patients.
- Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
- Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eye wear accessories.
Temperature Screener
The Brottkey Group, LLC
08.2020 - 06.2021
- Temperature screened over 100 personnel when entering job site questioning current health status
- Aided in reducing transmission risk among staff members by swiftly isolating individuals exhibiting symptoms or high temperatures from others onsite.
- Ensured accuracy in data collection by meticulously recording individual temperatures and relevant details for contact tracing purposes.
- Exemplified professional conduct while handling sensitive personal information during screening process, maintaining confidentiality at all times.
- Maintained hygienic environment through proper sanitation of screening equipment after each use.
Patient Care Coordinator
CMMS Mobile Imaging Services
10.2019 - 12.2019
- Answering and routing phone calls in friendly, courteous, and professional manner, Communicating and representing the organization to customers and individuals outside of the organization, Providing information to supervisors, co-workers, and subordinates via an array of communication channels, Analyzing information and evaluating results to choose the best solution and solve problems, Maintaining constant communication with staff technologists regarding ordered/completed exams
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Education
Certification - Phlebotomy
Medcerts
San Marcos, TX03.2024
Certification - Medical Assisting
The Healthcare Institute
San Antonio, TX10.2017
Skills
- Management (6 years)
- Retail (10 years)
- Medical Records (Less than 1 year)
- Office Administration (5 years)
- Customer Service (10 years)
- Patient Care
- Personal Assistant Experience
- Customer service (10 years)
- Vital signs
- Phlebotomy
- Medical terminology knowledge
- HIPAA Compliance
Accomplishments
- Educated 3 Medical staff on venipuncture and capillary puncture techniques.
- Collaborated with other Team Members/Colleagues in the development of Beaker as a Super User.
Certification
- CCMA, 04/01/18, 09/01/24
- Certified Medical Assistant, 12/01/21, 12/01/23
- National Phlebotomy Certification, 12/01/21, 12/01/23
- BLS Certification, 03/01/22, 03/01/24
Additional Information
- Summary of qualifications
- Retail sales
- Customer-oriented
- Computer literate
- POS systems knowledge
- Merchandising
- Shipment Processing
- Employee relations
- Registrar (Hospital Setting)
- Medical Records
- Supervisory/Managerial Experience
Timeline
Medical Assistant/Phlebotomist
Baylor Scott And White Clinic
03.2023 - Current
Medical Assistant
Austin Diagnostic Clinic
03.2022 - 03.2023
Retail Optician
Eyemart Express
12.2021 - 03.2022
Temperature Screener
The Brottkey Group, LLC
08.2020 - 06.2021
Patient Care Coordinator
CMMS Mobile Imaging Services
10.2019 - 12.2019
Certification - Phlebotomy
Medcerts
Certification - Medical Assisting
The Healthcare Institute