Angelia Mitchell
Glasgow,KY
Summary
Motivated Operations Supervisor possessing excellent vendor relationship and contract manager skills. Well-versed in mentoring and developing high-performing teams to meet organizational goals. Comfortable working with people of all levels coupled with outstanding commercial approach to solving problems and developing business processes. Experienced in multi-unit management with up to 85 offices at one time managing all facility issues and projects, onboarding, tax certification's, and supply inventory.
Overview
12
12
years of professional experience
Work History
District Operations Coordinator
H&R Block
Bowling Green, KY
10.2021 - Current
- Manage the organization and execution of operational processes for 49 offices within two districts.
- Monitor inventory levels to ensure adequate stock availability.
- Conduct training sessions for new employees on operational procedures.
- Coordinate office closures, relocations, consolidations, and buyback offices.
- Coordinate daily operations activities and assigned tasks to staff members.
- Evaluate and improve existing operational systems and procedures.
- Support two district managers with hiring, onboarding, and office readiness.
- Negotiate contracts with vendors for goods or services used by multiple stores.
Multi-Unit Manager
H&R Block
Bowling Green, KY
10.2020 - 10.2021
- Trained and coached store managers on best practices for personnel management, customer relations, inventory control, merchandising techniques, and store operations.
- Conducted regular inspections of units to ensure cleanliness, safety standards were met according to local laws and regulations.
- Created weekly reports tracking key metrics such as sales volume, profit margins, payroll costs, labor hours worked.
- Monitored daily operations of multiple locations including scheduling shifts for staff members.
- Maintained accurate records regarding employee attendance and absences along with other HR related documents as needed.
- Identified opportunities for cross-selling products across multiple locations.
- Oversaw training programs designed to educate staff on proper cash handling procedures.
- Investigated customer complaints related to product quality or service issues at any given store location.
- Analyzed sales data from individual stores to identify areas of improvement and develop action plans for growth.
Store Manager
Hyder's Shoes
Glasgow, KY
04.2019 - 11.2021
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Implemented efficient systems for tracking stock movement.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Monitored employee performance and identified performance gaps for corrective action.
- Updated and maintained store signage and displays.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Production Line Lead
Akebono Brake
Glasgow, KY
05.2012 - 10.2018
- Developed and implemented production line processes to increase efficiency.
- Supervised a team of 10+ employees in the production line area.
- Monitored product quality standards throughout the production process.
- Performed daily inspections and maintenance on machinery, tools, and equipment used on the assembly line.
- Assisted with training new hires on proper use of machines and equipment for their job roles.
- Communicated regularly with management to provide updates on progress towards goals set out at the beginning of each shift.
- Kept track of inventory levels in order to ensure that there are enough components available for production operations.
- Identified potential problems during manufacturing operations and took corrective action when needed.
Education
MBA - Business Administration
Colorado Technical University
Colorado Springs, CO05.2020
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO03.2019
High School Diploma -
Glasgow High School
Glasgow, KY05.1999
Skills
- Employee Database Management
- Project Management and planning
- Problem-Solving
- Microsoft Office Suite
- Inventory Coordination
- Supply Ordering
- Conflict Mediation
- Team Building and Leadership
- Retail Operations
- POS Systems Operations
- Budgeting and Cost Control
- Hiring and Training
Accomplishments
- Received Block Behavior Award for problem-solver at our national convention.
- Member of the National Society of Leadership and Success-CTU Chapter
Timeline
District Operations Coordinator
H&R Block
10.2021 - Current
Multi-Unit Manager
H&R Block
10.2020 - 10.2021
Store Manager
Hyder's Shoes
04.2019 - 11.2021
Production Line Lead
Akebono Brake
05.2012 - 10.2018
MBA - Business Administration
Colorado Technical University
Bachelor of Science - Business Administration
Colorado Technical University
High School Diploma -
Glasgow High School
Similar Profiles
Mohammed Owais SafiqMohammed Owais Safiq
Client Service Provider at H&r BlockClient Service Provider at H&r Block
Kybreona CarterKybreona Carter
Receptionist at H&r BlockReceptionist at H&r Block
Ryan BaronskyRyan Baronsky
Tax Professional at H&R BlockTax Professional at H&R Block
FABRICIO BLANDINOFABRICIO BLANDINO
Seasonal - Certified Tax Specialist at H&R BlockSeasonal - Certified Tax Specialist at H&R Block
Kayla EkhardtKayla Ekhardt
Program Assistant/ Driver at Cal Turner Rehab & Specialty CareProgram Assistant/ Driver at Cal Turner Rehab & Specialty Care