Angelia Moore

- Worked Auto claims processing from origination to completion.- Negotiated settlements with key decision makers in a timely manor.- Set up Auto rentals, Tows, and assisted Insured to find repair shops and manage repair times.- Used State Farm guidelines and state requirements to comply with state and federal laws.- Followed up with Insureds to ensure claim satisfaction.

• Interviewed policyholders to verify information and obtain additional details.
• Followed up with customers on unresolved issues.
• Worked productively in fast-moving work environment to process large volumes of claims.
• Examined reports, accounts, and evidence to determine integrity and accuracy of information.
• Investigated accidents or incidents to determine cause and extent of damages.
• Collaborated with internal departments and external vendors to achieve fast resolution of claims.
• Modified, updated and processed existing policies.
• Posted payments to accounts and maintained records.
• Calculated adjustments, premiums and refunds.
• Processed and recorded new policies and claims.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Notified insurance agents and accounting departments of policy cancellations and changes.
• Verified client information by analyzing existing evidence on file.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.

-Provide strong customer service to policyholders and vendors in multiple states - Review claims history and make coverage decisions based upon the policy and appropriate regulations - Evaluate supplement requests for accuracy and appropriateness and issue payments when needed, Worked with Property Loss up to 80k, In a Stewardship capacity.

• Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly.
• Collaborated with internal departments and external vendors to achieve fast resolution of claims.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Maintained confidentiality of patient finances, records, and health statuses.
• Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
• Evaluated damages and handled claim negotiations with insureds, claimants, attorneys and public adjusters.
• Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
• Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs.
• Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
• Followed up with customers on unresolved issues.
• Examined reports, accounts, and evidence to determine integrity and accuracy of information.
• Worked productively in fast-moving work environment to process large volumes of claims.
• Interviewed policyholders to verify information and obtain additional details.
• Developed and implemented strategies to improve claim processes.
• Maintained accurate and up-to-date records of claim information for future reference.

- Worked with the catastrophe team to investigate, negotiate, and close property claims for hurricaines - Interviewed policy holders, evaluated damage, interpreted insurance policies using ATLAS software.- Wrote estimates, worked with contractors, and reviewed supplements Reviewed prior losses, made coverage decisions and issued payments when appropriate- Documented all files with appropriate notes to support the claims decision process

• Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
• Prepared summaries of damage, payments, and policy coverage.
• Answered customer questions regarding deductibles.
• Verified insurance claims and determined fair amount for settlement.
• Examined claims forms and other records to determine insurance coverage.
• Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
• Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
• Trained other claims staff members on proper handling and evaluation of injury claims.