Angelia Zecca
Munising,MI
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with knowledge in completing various clerical tasks while offering expertise in customer service, file management and bookkeeping.
Overview
26
26
years of professional experience
Work History
Accounting Clerk
White Pine Lodge
06.2015 - Current
- Worked 40+ hours per week
- Managed A/R and A/P accounts
- Identified and resolved internal accounting variances
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Maintained and processed invoices, deposits, and money logs.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Posted daily receipts and payments in accordance with corporate protocols.
Store Clerk/Housekeeping
AuTrain Grocery and Motel
08.2013 - 06.2015
- Worked 40+ hours per week
- Performed inventory control, such as counting, and stocking merchandise.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed cash, card, and check transactions to complete customer purchases..
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Hotel/C-Store Manager
White Pine Lodge
06.2011 - 08.2013
- Worked 50+ hours per week
- Reported issues to higher management, if needed
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels and service requirements.
- Maximized sales and minimized shrinkage through adhering to standard practices.
- Handled hiring, training and mentoring new staff members.
Front Desk/C-Store Clerk
White Pine Lodge
08.2009 - 06.2011
- Worked 40+ hours per week
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Inspected work areas for cleanliness and obstacles
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Performed cash, card, and check transactions to complete customer purchases.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Responded promptly to requests for assistance, spills and customer inquiries.
Night Auditor/Front Desk Clerk
Days Inn
06.2008 - 08.2009
- Worked 40+ hours per week
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Collected room deposits, fees, and payments.
- Maintained clean and organized front desk areas to uphold polished company image.
Office Admin
Coldwell Banker Residential Brokerage
05.2004 - 02.2008
- Worked 40+ hours pre week
- Maintained all admin duties for 50+ person Real Estate office.
- Responded to emails and other correspondence
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Entered data into system and updated customer contacts with information to keep records current.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Admin. Asst.
Coldwell Banker Residential Real Estate, Inc.
04.1999 - 05.2004
- Worked 40+ hours per week
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
No Degree - Legal Asst.
Bay De Noc Comm College
Escanaba, MINo Degree - Accounting
Palm Beach Comm College
West Palm Beach, FLHigh School Diploma -
Gwinn High School
Gwinn, MI05-1992
Skills
- Month-end reports
- Invoicing and collections
- Budgets and forecasting
- Administrative support
- Confidentiality
- Bookkeeping
- Meticulous attention to detail
- Clerical support
- Business correspondence
- Data management
Timeline
Accounting Clerk
White Pine Lodge
06.2015 - Current
Store Clerk/Housekeeping
AuTrain Grocery and Motel
08.2013 - 06.2015
Hotel/C-Store Manager
White Pine Lodge
06.2011 - 08.2013
Front Desk/C-Store Clerk
White Pine Lodge
08.2009 - 06.2011
Night Auditor/Front Desk Clerk
Days Inn
06.2008 - 08.2009
Office Admin
Coldwell Banker Residential Brokerage
05.2004 - 02.2008
Admin. Asst.
Coldwell Banker Residential Real Estate, Inc.
04.1999 - 05.2004
No Degree - Legal Asst.
Bay De Noc Comm College
No Degree - Accounting
Palm Beach Comm College
High School Diploma -
Gwinn High School
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