Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Angelia Nellis-Nixon

Angelia Nellis-Nixon

Douglasville

Summary

Accomplished professional with extensive experience in risk management, skilled in compliance and policy evaluation. Demonstrated commitment to teamwork and delivering results, with a proven ability to adapt to evolving requirements. Specializes in financial analysis, regulatory compliance, and decisive decision-making. Trusted leader recognized for strategic acumen and clear communication skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

UNDERWRITING SUPERVISOR

UPS Capital
02.2023 - Current
  • Met revenue goal in 2024, generating $1.2M in earned premium with a loss ratio below 20% or greater.
  • Confident in handling large accounts with annual valuation equating to $250M or greater.
  • Monitor policy portfolio of insureds with less than agreed upon product movements and negative net margins.
  • Evaluate complex underwriting cases, ensuring compliance with regulatory requirements and company policies.
  • Analyze underwriting data to identify areas for process improvement and strategic decision-making.
  • Ensured a consistent approach in risk evaluation by developing and maintaining underwriting guidelines, procedures, and best practices.

CUSTOMER ACCOUNT MANAGER

Georgia Pacific
04.2022 - 09.2022
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

COMMERCIAL LINES ACCOUNT MANAGER

Dickerson Insurance Agency
07.2021 - 04.2022
  • Developed and maintained strong relationships with clients, enhancing satisfaction and retention rates.
  • Led strategic initiatives aimed at expanding service offerings and increasing market competitiveness for the agency.
  • Managed client accounts, ensuring comprehensive coverage and compliance with industry standards.
  • Collaborated with underwriters to ensure accurate policy issuance and appropriate coverage levels.
  • Implemented effective workflow processes within the team, resulting in improved productivity levels while maintaining high-quality standards in servicing clients'' needs.

FEDERAL PPP LOAN OFFICER

U.S. Small Business Administration, SBA
03.2021 - 06.2021
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
  • Ensured compliance with all federal regulations throughout the loan origination process.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.

ENTERPRISE RISK ANALYST

City of Atlanta
02.2020 - 11.2020
  • Developed comprehensive risk assessment models to enhance decision-making processes.
  • Improved decision-making processes by providing insightful recommendations based on thorough risk analysis.
  • Supported business continuity planning efforts by conducting risk assessments for critical processes, identifying areas of vulnerability and recommending appropriate mitigation measures.
  • Led cross-functional teams in identifying and mitigating potential operational risks.
  • Optimized insurance coverage by conducting thorough risk assessments, ensuring adequate protection against potential losses.

PROFESSIONAL RISK ACCOUNT EXECUTIVE | ACCOUNT EXECUTIVE

USI Insurance Services
10.2011 - 06.2019
  • Developed strong relationships with underwriters, resulting in increased business volume and customer satisfaction.
  • Earned and maintained exceptional service and performance scores.
  • Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on policy enhancement opportunities.
  • Ensured a consistent approach in risk evaluation by developing and maintaining underwriting guidelines, procedures, and best practices.

Education

Master of Business Administration (MBA) - Organizational Management

Ashford University
Clinton, IA

Bachelor of Business Administration (BBA) - Accounting & Finance

University of West Georgia
Carrollton, GA

Skills

  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Tableau
  • SQL
  • SAP
  • Power BI
  • Oracle
  • SharePoint
  • Negotiation proficiency
  • Customer relations
  • Team collaboration
  • Portfolio management
  • Risk assessment

Accomplishments

    McKinsey & Company Leadership Academy, 2024-2025

    UPS Capital Women Leadership Academy, 2024-2025

Certification

Property & Casualty Insurance License, State of Georgia

Notary Public; State of Georgia

Timeline

UNDERWRITING SUPERVISOR

UPS Capital
02.2023 - Current

CUSTOMER ACCOUNT MANAGER

Georgia Pacific
04.2022 - 09.2022

COMMERCIAL LINES ACCOUNT MANAGER

Dickerson Insurance Agency
07.2021 - 04.2022

FEDERAL PPP LOAN OFFICER

U.S. Small Business Administration, SBA
03.2021 - 06.2021

ENTERPRISE RISK ANALYST

City of Atlanta
02.2020 - 11.2020

PROFESSIONAL RISK ACCOUNT EXECUTIVE | ACCOUNT EXECUTIVE

USI Insurance Services
10.2011 - 06.2019

Bachelor of Business Administration (BBA) - Accounting & Finance

University of West Georgia

Master of Business Administration (MBA) - Organizational Management

Ashford University

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