Angelia Parsons
Administration Office Management
Burlington,North Carolina
Summary
Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Deadline-driven Graphic Designer focused on overseeing projects from concept through final delivery. Successfully creates brand messages, strategies and key graphic productions. Resourceful and hardworking with vendor sourcing expertise and empowering leadership skills illustrated over 30 years of industry success.
Overview
35
35
years of professional experience
Work History
Customer Service Varsity Representative
Sports Endeavors
08.2022 - Current
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Administrator
NEW BEGINNERS CHURCH
09.2014 - Current
- Direct and coordinate activities distribution of products in physical store and on website
- Create websites, graphic designs and maintain website presences
- Prepare church bulletins and make public announcements for schedule, upcoming programs and immediate concerns via social media
- Plan and direct activities such as programs, celebrations, sales promotions, coordinating with other department heads as needed
Owner and Program Director
2B1 RADIO, LLC
07.2021 - Current
- Broadcasting Music, Podcast and Music Entertainment
- Program Director | Recruiting new shows | Artist | Advertising and Marketing
- Interviewer
- Graphics | Website Maintenance
- Www.2b1radio.online
Freelance Web and Graphic Designer
ANGEL WEB-MEDIA-PRINT DESIGNS
01.2006 - Current
- Create designs, concepts, and sample layouts based on knowledge of layout principles and esthetic design concepts
- Confer with clients to discuss and determine layout design
- Determine size and arrangement of illustrative material and copy, and select style and size of type
- Review final layouts and suggest improvements as needed
- Develop graphics and layouts for product illustrations, company logos, and Internet websites
- Prepare illustrations or rough sketches of material, discussing them with clients or supervisors and making necessary changes
- Use computer software to generate new images
- Key information into computer equipment to create layouts for client or supervisor
- Prepare notes and instructions for workers who assemble and prepare final layouts for printing
- Maintain archive of images, photos, or previous work products
- Study illustrations and photographs to plan presentation of materials, products, or services
- Research new software or design concepts
- Draw and print charts, graphs, illustrations, and other artwork, using computer
- Produce still and animated graphics for on-air and taped portions of television news broadcasts, using electronic video equipment
- Photograph layouts, using camera, to make layout prints for supervisors or clients
- Mark up, paste, and assemble final layouts to prepare layouts for printer
- Design, build, or maintain web sites, using authoring or scripting languages, content creation tools, management tools, and digital media
- Perform or direct web site updates
- Write, design, or edit web page content, or direct others producing content
- Back up files from web sites to local directories for instant recovery in case of problems
- Identify problems uncovered by testing or customer feedback, and correct problems or refer problems to appropriate personnel for correction
- Maintain understanding of current web technologies or programming practices through continuing education, reading, or participation in professional conferences, workshops, or groups
- Analyze user needs to determine technical requirements
- Develop databases that support web applications and web sites
- Renew domain name registrations
- Collaborate with management or users to develop e-commerce strategies and to integrate these strategies with web sites
- Communicate with network personnel or web site hosting agencies to address hardware or software issues affecting web sites
- Design and implement web site security measures such as firewalls or message encryption
- Perform web site tests according to planned schedules, or after any web site or product revisions
- Select programming languages, design tools, or applications
- Respond to user email inquiries, or set up automated systems to send responses
- Develop or implement procedures for ongoing web site revision
- Develop and document style guidelines for web site content
- Identify or maintain links to and from other web sites and check links to ensure proper functioning
- Recommend and implement performance improvements
- Create searchable indices for web page content
- Register web sites with search engines to increase web site traffic
- Provide clear, detailed descriptions of web site specifications such as product features, activities, software, communication protocols, programming languages, and operating systems software and hardware
- Evaluate or recommend server hardware or software
- Document technical factors such as server load, bandwidth, database performance, and browser and device types
- Operate desktop publishing software and equipment to design, lay out, and produce camera-ready copy
- Position text and art elements from a variety of databases in a visually appealing way to design print or web pages, using knowledge of type styles and size and layout patterns
- Convert various types of files for printing or for the Internet, using computer software
- Import text and art elements such as electronic clip-art or electronic files from photographs that have been scanned or produced with a digital camera, using computer software
- Prepare sample layouts for approval, using computer software
- Edit graphics and photos using pixel or bitmap editing, airbrushing, masking, or image retouching
- Enter text into computer keyboard and select the size and style of type, column width and appropriate spacing for printed materials
- Enter data, such as coordinates of images and color specifications, into system to retouch and make color corrections
- Store copies of publications on paper, magnetic tape, film or diskette
- Create special effects such as vignettes, mosaics, and image combining, and add elements such as sound and animation to electronic publications.
Customer Service Attendant
CONTINUUM GLOBAL SOLUTIONS
04.2021 - 07.2021
- Inbound Customer Calls | Discuss Accounts | Handle Disputes
- Receive Payments | Credits | Add Additional Services | Route Calls to Appropriate Departments
- Sales | Outbound Calls when necessary.
Production Operator
MORINAGA AMERICA FOODS
03.2019 - 02.2021
- Bagging and inspection
- Candy Hopper distribution
- Catching and storage
- Cross trainer.
Administrator - Business Operations
NEW BEGINNERS CHURCH
04.1989 - 09.2014
- Conduct all clerical duties or activities directly related to office personnel
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products in physical store and on website
- Create website, graphic designs and maintain website presence
- Prepare church bulletins and make public announcements for schedule, upcoming programs and immediate concerns
- Prepare slides for projector and screen each service
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
- Plan and direct activities such as programs, celebrations, sales promotions, coordinating with other department heads as needed
- Recommend locations for new facilities or oversee the remodeling or renovating of current facilities
- Direct non-merchandising departments of businesses, such as advertising or purchasing
- Answer phone calls and direct calls to appropriate parties or take messages
- Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors
- Attend meetings to record minutes
- Conduct new members classes and prepare documents such as certificates of completion
- Greet visitors and determine whether they should be given access to specific individuals or counseling
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
- File and retrieve corporate documents, records, and reports
- Open, sort, and distribute incoming correspondence, including faxes and email
- Make travel arrangements for executives and incoming guest
- Prepare responses to correspondence containing routine inquiries
- Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings
- Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives
- Provide clerical support to other departments such as finance
- Manage and maintain executives' schedules and department scheduling
- Set up and oversee administrative policies and procedures for offices or organizations
- Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures
- Meet with individuals, special interest groups and others on behalf of executives, committees and boards of directors.
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Entered and maintained departmental records in company database.
- Coordinated with human resources department to handle payroll and personnel databases.
- Managed company schedule to coordinate calendar and arrange travel.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Generated reports to suggest corrective actions and process improvements.
- Targeted new customers to grow geographic reach and increase revenue.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Devised and implemented processes and procedures to streamline operations.
- Created and managed project plans, timelines and budgets.
- Frequently inspected production area to verify proper equipment operation.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Observed packing operations to verify conformance to specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Education
WALTER WILLIAMS HIGH
BURLINGTON, NORTH CAROLINACourses in Business Administration -
ALAMANCE COMMUNIY COLLEGE
GRAHAM, NORTH CAROLINACompleted coursework towards Graphic Design -
ALAMANCE COMMUNIY COLLEGE
GRAHAM, NORTH CAROLINASkills
- Social Media Marketing (Certified)
- Radio Broadcasting
- Compact Disc Designs
- Creative Concepts and Artwork
- Grant Writing
- Television Production
- Video Audio Editing
- Microsoft Office Products
- Adobe Software
- App Development
- Business Operations
- Graphic Design
- Event Coordinator
- Paperwork Processing
- Sales Reporting
- Needs Analysis
- Records Management
- Technical Troubleshooting
- Market Research
- Customer Support
- Telephone Reception
- Systems and Software Expertise
- Staff Training
- Customer Relations
- Performance Improvement
- Lead Prospecting
- Territory Management
- Client Services
- Cross-Functional Team Development
- Client Service
- Business Growth and Retention
- Revenue Generation
- Expense Reporting
- Account Servicing
- Retention Strategies
- Strategic Direction
- Contract Negotiations
- Account Development
- Sales Support
- Product Promotions
- Business Development
- Sales Expertise
- Market Intelligence
References
REFERENCE UPON REQUEST
Love reading, music, people and creating
During off time I am a lover of movies, reading, music and love working with people and creating art, product and social media content.
Timeline
Customer Service Varsity Representative
Sports Endeavors
08.2022 - Current
Owner and Program Director
2B1 RADIO, LLC
07.2021 - Current
Customer Service Attendant
CONTINUUM GLOBAL SOLUTIONS
04.2021 - 07.2021
Production Operator
MORINAGA AMERICA FOODS
03.2019 - 02.2021
Administrator
NEW BEGINNERS CHURCH
09.2014 - Current
Freelance Web and Graphic Designer
ANGEL WEB-MEDIA-PRINT DESIGNS
01.2006 - Current
Administrator - Business Operations
NEW BEGINNERS CHURCH
04.1989 - 09.2014
WALTER WILLIAMS HIGH
Courses in Business Administration -
ALAMANCE COMMUNIY COLLEGE
Completed coursework towards Graphic Design -
ALAMANCE COMMUNIY COLLEGE