Dedicated professional with a strong focus on staff training and mentorship. Skilled in optimizing operations and maintaining compliance with health regulations, contributing to a clean, efficient work environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
BAKERY MANAGER/ BAKER
Albertson's
Las Vegas, United States
09.2018 - Current
Provided exceptional customer service to ensure customer satisfaction
Oversaw daily production of bakery goods and products to meet quality standards
Demonstrated leadership by mentoring team members and providing guidance
Ensured compliance with product quality standards through daily operations monitoring
Conducted screening, evaluation, and interviews of potential job candidates
Managed inventory by maintaining accurate counts and verification
Collaborated with operational managers to maintain department appearance and functionality
Directed daily operations of a busy bakery, including staff scheduling and supply ordering
Implemented new recipes and baked goods to expand product offerings and increase sales
Trained and coached team members to improve skills and efficiency
Maintained a clean and organized work environment, adhering to health and safety regulations
Achieved perfect health inspection scores for three consecutive years by following regulations and maintaining cleanliness
COUNT TEAM
Santa Fe Casino
Las Vegas, United States
09.2012 - 05.2013
Conducted cash counts for all slot machines and table games
Managed heavy cash handling responsibilities
Ensured precise cash counts down to the last penny
Delivered top-notch customer service
Operated effectively under strict time constraints
OPERATIONS MANAGER
Center Court with Chris Webber
10.2006 - 11.2010
Managed all facets of business operations, including budgeting, cost control, payroll, accounting functions, sales forecasting, and growth objectives
Supervised day-to-day operations to uphold established standards of product quality, service, and clientele satisfaction
Conducted screening, evaluation, and interviews of prospective job candidates
Negotiated with suppliers to secure rebates, bill-backs, and price-off contracts based on purchasing volumes
Orchestrated openings for new restaurant locations, overseeing kitchen equipment purchasing, inventory management, menu development, and staffing.
Education
Bachelor of Arts - Organizational Management
Arizona Global Campus
Chandler, UNITED STATES
10.2024
Skills
Order management and supply ordering
Customer service
Inventory management
Time management
Sales forecasting
Operations oversight
Conflict resolution
Team leadership
Staff training
Portion control
Commercial production
Food quality standards hygiene
Bakery operations
Employee scheduling
Food management experience
Employee scheduling and supervision
Food management and presentation
Preventive maintenance and waste reduction
Sanitation procedures and food safety
Business management and cost analysis
Expiration monitoring and inventory oversight
POS system operation and ingredient knowledge
Cost control and menu planning
Portion control and baking equipment maintenance
Expense tracking and financial forecasting
Delegation, training, and team building
Relationship management and customer service
Retail operations and merchandise promotion
Goal setting and performance monitoring
Critical thinking and decision-making skills
Cost control
Supervisory experience
Food cost analysis
Order management
Sanitation procedures
Promotion planning
Food safety oversight
Preventive Maintenance
Catering management
Expense tracking
Business management
Safety sanitation
Supply ordering
Willingness to learn
Team collaboration
Relationship building
Active listening
Driving business growth
Financial recordkeeping
Product knowledge
Complaint handling
New store setups
Customer outreach
Problem anticipation and resolution
Leadership development
Critical thinking
Certification
Certificate in Management, American River College, Sacramento, CA, 05/2017, This certification demonstrates my proficiency in leadership and organizational skills, as well as my ability to effectively manage teams and projects.
Certified Food Safety Manager, National Registry of Food Safety Professionals, 12/2021, This certification demonstrates my expertise in implementing and maintaining food safety protocols to ensure the health and well-being of consumers.
Food Handlers Safety Training Card, Southern Nevada Health District, 10/2022, Demonstrated knowledge and skills in safe food handling practices to ensure a clean and sanitary environment in the food industry.
Hobbies and Interests
Traveling
Getting lost in a good book
Capturing moments
Feeling the music
Every kind of sport
Volunteer Experience
Key Spouse, 547th Nellis Air Force Base, Las Vegas, United States, 01/2014, 08/2015, Organized and facilitated monthly support meetings for military spouses, providing a safe and welcoming space for individuals to connect and share resources., Coordinated care package drives for deployed service members, resulting in the collection and distribution of over 500 packages filled with essential items and heartfelt notes., Acted as a liaison between military families and base resources, ensuring that all spouses had access to necessary support services and information., Spearheaded the creation of a mentorship program for new military spouses, matching them with experienced individuals to provide guidance and support during their transition to military life.
Basketball club board member, Stuttgart Eagles Basketball Club, Stuttgart, Germany, 11/2015, 09/2016, Spearheaded fundraising efforts that resulted in a 20% increase in club revenue, allowing for the purchase of new equipment and uniforms for all team members., Collaborated with club leadership to develop and implement a strategic plan to increase community engagement, resulting in a 15% growth in club membership., Organized and executed successful community events, such as basketball clinics and tournaments, to promote the club's mission and attract new players., Represented the club at local and regional meetings, advocating for resources and support to enhance opportunities for youth involvement in basketball.
Scout Leader, Cookie Manager, Girl Scouts of Silver Sage, Mountain Home, United States, 11/2020, 05/2021, Organized and facilitated weekly troop meetings, outdoor activities, and badge-earning opportunities for a group of 10-15 Girl Scouts ages 8-12., Managed inventory, sales, and distribution of over 2,000 boxes of Girl Scout cookies during annual fundraising campaign., Mentored and supported girls in developing leadership skills, fostering teamwork, and promoting community service through various volunteer projects and initiatives., Coordinated and led day trips and volunteer excursions, ensuring the safety and well-being of all participants while promoting a sense of adventure and appreciation for nature.