ANGELIA E EDMOND
Montgomery,AL
Summary
Natural innovator driven to succeed by influencing people, initiating changes, and dedicated to excellence and quality. Ambitious professional with a history of success establishing strategic alliances with organization leaders to align with and support key business initiatives. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.
Overview
18
18
years of professional experience
Work History
Quality Assurance Director
Heart to Heart
10.2023 - Current
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
ASSISTANT DIRECTOR
HHS
12.2022 - 07.2023
- Improved operational efficiency, quality, and output with continuous day-to-day operations and exceptional project management
- Oversaw employee recruitment, training, and onboarding processes 80% of the time
- Facilitated team building and boosted employee morale with comprehensive training and incentive programs
- Observed industry patterns and trends to inform hiring and training decisions
- Supported recruiting efforts for the leadership team, focusing on diversity and inclusion objectives
- Hired qualified employees for four years using targeted strategies to reach candidates
Administrative Assistance
HHS
04.2015 - 12.2022
- Assisted with projects, including organizing physical and digital files for proper tracking and required recordkeeping
- Decision-making: administrative assistants must make independent decisions daily, addressing the best way to handle specific tasks
- Communications and collaboration: An administrative assistant must regularly collaborate with other administrators and support personnel, management, and clients
- Organizational skills: Maintaining order helps ensure executives don't miss appointments or deadlines
- Writing: Their emails, letters, documents, and social media posts reflect upon their employers, so they need to know how to write professionally, using proper spelling and grammar
- On-board new hires and maintain payroll daily
Medical Record Coordinator
ST. VINCENT Home Health
02.2007 - 03.2015
- Assisted in organizing, planning, and directing the medical records department by establishing policies and procedures
- Responded to requests to release medical records according to established policies and procedures
- Established and maintained a confidential and data-sensitive work environment, focusing on proper handling of requests by diverse parties
- Planned, developed, maintained, and operated various health record indexes and storage and retrieval systems to collect, classify, store, and analyze information
- Reviewed records for completeness, accuracy, and compliance with regulations
- Processed requests for information and released information to persons or agencies according to regulations
Education
Bachelor of Science (B.S.) - Human Resource Management /Health Admin Emphasis
Faulkner University
Montgomery, Alabama05.2022
Master of Science (M.S.) - Master of Science in Management
Faulkner University
Montgomery, Alabama12.2023
Skills
- Strategic Planning
- Operations Management
- Economic Development
- New Market Research
- Training and Development
- Staff Management
- Google Drive
- Staff Coordination
Timeline
Quality Assurance Director
Heart to Heart
10.2023 - Current
ASSISTANT DIRECTOR
HHS
12.2022 - 07.2023
Administrative Assistance
HHS
04.2015 - 12.2022
Medical Record Coordinator
ST. VINCENT Home Health
02.2007 - 03.2015
Master of Science (M.S.) - Master of Science in Management
Faulkner University
Bachelor of Science (B.S.) - Human Resource Management /Health Admin Emphasis
Faulkner University
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