Summary
Overview
Work History
Education
Skills
Veteranspreferencepoints
Highestgradeheld
Additionalinformation
Clearance
Personal Information
References
Training
Timeline
Generic

Angelia Ward

San Antonio,TX

Summary

Results-driven and strategically-focused professional and Veteran motivated to leverage a broad analytical expertise, proven leadership capabilities, and a career of highly-transferable experience to deliver immediate results within a new position. Demonstrated expertise in the aggregation, analysis, and interpretation of complex, multi-source data into succinct and legible reports supporting top-level decision making by senior officials. Rich, hands-on experience in the construction of strategic operational roadmaps, management of large-scale projects and events, and leadership of high-performance workforces geographically-dispersed across multiple states. Dedicated to activating continuous improvement across all functions by proactively investigating current practices and performance metrics to identify actionable solutions to streamline efficiency, optimize effectivity, and accelerate progress towards the achievement of all strategic objectives. Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering ten years of experience in Department of Defense Program Management.

Overview

18
18
years of professional experience

Work History

Survivor Outreach Services (SOS) Support Specialist

United States Army
10.2013 - 03.2022
  • Drive efforts to empower Survivors of the fallen with critical support services through the successful delivery of program offerings in accordance with all SOPs, policies, governing regulations, and high-level quality expectations
  • Strategize a master schedule of upcoming activities and carefully track progress towards all goals
  • Author, edit, and review official external correspondence, record and document all information in electronic databases, and generate routine reports on performance metrics
  • Proactively investigate current practices to identify any areas of concern and develop data-backed recommendations to improve processes, optimize service delivery, and better align all operations with the short- and long-term target objectives of the program
  • Fostered and strengthened a network of key, collaborative relationships with other Department of Defense (DoD) organizations private entities, and both local and state government programs in order to drive synchronicity towards all goals and objectives
  • Guided top-level decision making by senior officials by delivering key insights relating to program efficiency and effectivity
  • Played an instrumental role in the construction and implementation of an SOS Operations Guide which resulted in more efficient and standardized operations
  • Expanded program awareness and engagement by partnering closely with the SOS Program Manager in the development and launch of a series of strategic marketing campaigns and initiatives aimed at engaging target audiences
  • Acted as a key driver in the successful execution of large-scale Annual Training Conferences by leading all aspects of strategic planning, budgetary administration, logistical coordination, event-day oversight, final closeout and After Action Review
  • Demonstrated a superior analytical expertise and deep proficiency in quantitative and qualitative methodologies while leading the collection and review of relevant data and interpretation of complex findings into succinct, actionable solutions and recommendations
  • Supervisor: Dr
  • Jacqueline Shiflet, (210) 722-3209
  • Hours per week: 40

Personnel Officer / Interim President

Joint Base San Antonio Physical Evaluation Board
10.2017 - 09.2020
  • Delivered strategic, results-driven leadership while heading the construction of short- and long-term operational roadmaps for the Joint Base San Antonio U.S
  • Army Physical Evaluation Board (PEB) that aligned with the achievement of all target objectives
  • Directed a high-performance workforce comprised of military, civilian, and contractor personnel while employing a hands-on approach to strategic talent development including training, continued mentorship, and routine performance evaluations
  • Supervised all daily operations and special projects associated with the implementation and management of disability evaluation processes
  • Activated synchronicity towards core mission across a network of 12 medical institutions geographically-dispersed across 11 states
  • Functioned as a Subject Matter Expert (SME) in all Federal law, Department of Defense (DoD) directives, U.S
  • Army regulations, SOPs, and policies, and established medical principles in order to quickly address any requests, inquiries, or concerns relating to case equitability for physical disability
  • Spearheaded the adjudication of 42%+ of all disability cases for the U.S
  • Army by overseeing the successful completion of 12K+ annual cases
  • Leveraged a keen analytical expertise and dedication to change management while driving continuous improvement across the Integrated Disability Evaluation System (IDES) process by investigating and recommending data-backed updates to enhance policies and expand capacities
  • Displayed a transformative and growth-focused approach to leadership while governing the initiation of a comprehensive project to consolidate and centralize three PEBs into one cohesive unit
  • Achieved a significant improvement in consistency, efficiency, and standardization in case processing by proactively analyzing current PEB Adjudicator training regimes, identifying any gaps in learning or performance issues, and developing data-backed solutions to fortify curriculum content and expand student engagement with course materials
  • Deftly resolved complex issues, complaints, and grievances posed by the workforce in accordance with the most suitable and agreeable course of action
  • Repeatedly sought out to assist in the navigation of internal section conflicts due to recognized capabilities, critical thinking skills, and an innovative approach to problem solving
  • Supervisor: COL Chuck Freeman, (817) 908-4174
  • Hours per week: 45

Senior Personnel Management Officer

Joint Base San Antonio Physical Evaluation Board
10.2014 - 10.2016
  • Dynamically led the execution of both formal and informal boards for a high-volume case load of Active and Reserve components while ensuring for strict compliance with all established SOPs, policies, and regulatory guidelines
  • Headed efforts to aggregate, review, and interpret multi-source information into succinct and legible reports utilizing both quantitative and qualitative analytical processes
  • Delivered superior customer service across all interactions and completed a range of administrative actions to support operational continuity and success
  • Entered, updated, and maintained confidential personnel info in electronic databases and performed routine audits to ensure for currency and accuracy across all records
  • Informed quality decision making by the Physical Disability Evaluation Board by delivering key insights and data-backed recommendations based on complex findings attained through advanced analytics
  • Verified 100% completeness and accuracy of multi-source data by engaging closely with a network of liaisons from various Military Treatment Facilities
  • Served within an additional leadership capacity as the Duty of Unit Voting Officer
  • Drove efficiency and effectivity across all operations by proactively investigating solutions to streamline processes, enhance performance, and expand organization-wide capacities
  • Supervisor: COL (RET) Leven Pressley-Sanders (703) 864-5133
  • Hours per week: 45

Survivor Outreach Services Support Specialist

United States Army
01.2010 - 01.2011

Senior Personnel Officer

United States Army
01.2008 - 01.2010

Equal Opportunity Advisor

United States Army
01.2007 - 01.2008

G1

United States Army
01.2004 - 01.2007

Education

Master of Science - Organizational Development & Leadership

University of The Incarnate Word
San Antonio, TX
12.2017

Bachelor of Science - Psychology

Arkansas State University
Jonesboro, AR
12.1992

Skills

  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Support Services
  • Certified Mediator
  • Certified Equal Opportunity Advisor

Veteranspreferencepoints

10

Highestgradeheld

GS-0101-13

Additionalinformation

Microsoft Office Suite (Word, Excel, PowerPoint), Electronic Physical Evaluation Board (ePEB)

Clearance

Active Secret Security Clearance

Personal Information

Nationality: USA

References

  • COL Leven Pressley-Sanders (Ret), Senior Personnel Officer, Veterans Administration, Board of Veterans Appeals, Tampa, FL, (703) 864-5133, levenps@gmail.com
  • SGM Mattie Coppin (Ret), Senior Enlisted Adjudicator, Joint Base San Antonio Evaluation Board, Fort Sam Houston, TX, (803) 310-2615, maemc59@gmail.com
  • Tony Jackson, San Antonio Realtor, Fort Sam Houston, TX, (210) 275-5599, tony@jersanllc.com

Training

  • DA Intermediate Level Education
  • DA Equal Opportunity Skills Identifier Certificate
  • DOD Certified Mediation Certificate
  • Adjutant General Officer Advanced Course
  • Engineer Officer Basic Course

Timeline

Personnel Officer / Interim President

Joint Base San Antonio Physical Evaluation Board
10.2017 - 09.2020

Senior Personnel Management Officer

Joint Base San Antonio Physical Evaluation Board
10.2014 - 10.2016

Survivor Outreach Services (SOS) Support Specialist

United States Army
10.2013 - 03.2022

Survivor Outreach Services Support Specialist

United States Army
01.2010 - 01.2011

Senior Personnel Officer

United States Army
01.2008 - 01.2010

Equal Opportunity Advisor

United States Army
01.2007 - 01.2008

G1

United States Army
01.2004 - 01.2007

Master of Science - Organizational Development & Leadership

University of The Incarnate Word

Bachelor of Science - Psychology

Arkansas State University
Angelia Ward