Angelia Wilmore
Dallas
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Budget Insurance Agency
01.2008 - 12.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Office Manager
Orthodontic Care of Tacoma
05.2015 - 04.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Office Administrative Assistant
Family Fusion Health Services
01.2013 - 04.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Education
Bachelor Of Administration - Business Administration And Management
Central Georgia Technical College
Macon, GA05.1998
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Timeline
Office Manager
Orthodontic Care of Tacoma
05.2015 - 04.2019
Office Administrative Assistant
Family Fusion Health Services
01.2013 - 04.2015
Customer Service Representative
Budget Insurance Agency
01.2008 - 12.2012
Bachelor Of Administration - Business Administration And Management
Central Georgia Technical College
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