Inez Cardenas
Burleson,United States
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Materials Technician
Texas Health Harris Methodist Hospital Fort Worth
04.2023 - Current
- Monitored inventory storage locations to guarantee safe and efficient movement of materials for stocking and issuing.
- Performed daily floor walks and supervised receive docks to investigate and resolve material issues.
- Forecasted materials replenishment levels by performing analysis of usage, issues and criticality.
- Developed top-notch written and verbal communication skills from working with various personalities across multiple disciplines to enhance collaboration and reach collective targets.
- Answers the phone, returns calls, pagers and assists departments with questions, concerns and special requests.
- Charge out product sent or delivered to each unit using peoplesoft.
Distribution Clerk II
Alcon Laboratories Inc.
03.2007 - 10.2023
- Checked shipments against paperwork and signed documents.
- Processed and restocked returns.
- Updated computer tracking system with latest product movements.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Uncovered and resolved errors with minimal oversight.
- Scheduled pickups and deliveries to maintain smooth operations.
Customer Service Representative
Credit One Financial
09.2008 - 03.2009
- Updated account information to maintain customer records.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Tracked customer service cases and updated service software with customer information.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Utilized customer service software to manage interactions and track customer satisfaction.
Assistant Store Manager
Cheveron
04.2005 - 05.2007
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reported issues to higher management with great detail.
- Raised property accuracy and accountability by creating new automated tracking method.
- Rotated merchandise and displays to feature new products and promotions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Loan Officer
Advanced Financial Company
02.2000 - 11.2002
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Negotiated loan terms and conditions with customers to secure best deal.
- Utilized risk management strategies to attain high loan approval rates.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Explained very technical financial information to applicants in easy to understand language.
- Examined customer loan applications for loan approvals and denials.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Recommended loan approvals and denials based on customer loan application reviews.
- Assisted customers with completing loan applications and other paperwork.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
Education
High School Diploma -
Home School
Burleson05.2000
Skills
- Operational Efficiency
- Office Support
- Inventory Auditing
- Maintaining Clean Work Areas
- Customer Relations
- Customer Experience
- Customer Satisfaction
Timeline
Materials Technician
Texas Health Harris Methodist Hospital Fort Worth
04.2023 - Current
Customer Service Representative
Credit One Financial
09.2008 - 03.2009
Distribution Clerk II
Alcon Laboratories Inc.
03.2007 - 10.2023
Assistant Store Manager
Cheveron
04.2005 - 05.2007
Loan Officer
Advanced Financial Company
02.2000 - 11.2002
High School Diploma -
Home School
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