Angelic Castro-Gonzalez
Tysons Corner,VA
Summary
Customer-focused, with a proven track record at Rover.com, excelling in customer communication and decision-making. Successfully managed pet care, ensuring safety and emotional support, while maintaining a clean environment. Adaptable and skilled in multitasking, I consistently deliver exceptional service, and maintain high levels of customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Pet Sitter
Rover.com
Tysons Corner, VA
09.2024 - Current
- Communicated with clients regularly regarding their pet's care needs and progress.
- Monitored pet behavior for any signs of distress or illness and reported any changes to the owner immediately.
- Provided emotional support when pets were feeling anxious due to separation from owners.
- Cleaned up pet messes and provided fresh food and water to all assigned pets.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
Canine Coach
Dogtopia
Tysons Corner, VA
08.2023 - 08.2024
- Created a fun and safe play environment for the dogs.
- Ensured cleanliness and order of playroom environment at all times.
- Responded promptly and appropriately to any accidents or injuries that occurred in the playroom area.
- Managed difficult situations calmly while maintaining a safe environment for all dogs.
- Organized materials and equipment needed for daily activities.
- Observed and monitored the dogs' play activities.
- Kept records of daily observations and information about the dogs.
Customer Service Representative
Pizza Hut
Fort Lee, VA
08.2018 - 08.2019
- Provided customer service support to customers over the phone.
- Demonstrated excellent verbal communication skills when interacting with customers.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with product selection based on their needs and preferences.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers regarding needs and addressed concerns.
Education
Bachelor of Arts - Psychology
George Mason University
Fairfax, VA12-2024
Skills
- Multitasking capacity
- Decision-making
- Reliability
- Adaptability
- Customer communication
- Verbal and written communication
Timeline
Pet Sitter
Rover.com
09.2024 - Current
Canine Coach
Dogtopia
08.2023 - 08.2024
Customer Service Representative
Pizza Hut
08.2018 - 08.2019
Bachelor of Arts - Psychology
George Mason University
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