Angelic Gonzales
Grass Valley,CA
Summary
Proven ability to excel in high-pressure environments, consistently enhancing team efficiency and customer satisfaction at Sam's Club. Exceptional problem-solving and organizational skills, coupled with a friendly and positive attitude, consistently improving operational flow and team dynamics. Achieved significant increase in customer service ratings, demonstrating unwavering commitment to excellence and teamwork.
Overview
33
33
years of professional experience
Work History
HMS/Rotisserie
Sam's Club
07.2024 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excelled consistently in rapidly changing environments.
- Demonstrated effectiveness in both individual and group tasks.
- Excelled in assimilating new information quickly.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Deli
Briarpatch
05.2023 - 11.2024
- Provided training and mentorship to new hires, fostering strong teamwork within the deli department.
- Enhanced customer satisfaction by providing exceptional deli product recommendations and personalized service.
- Increased repeat business through outstanding customer interactions, including handling complaints promptly and professionally.
- Optimized deli staff scheduling according to demand patterns maximizing productivity while maintaining excellent customer support.
- Developed loyal customer relationships through knowledgeable assistance with specialty products such as cheeses, meats, and prepared foods.
- Reduced food waste by implementing proper inventory management and rotation practices.
- Improved deli operation speed without compromising on quality ensuring quick service even during high-demand periods.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Offered product samples to customers, generating additional sales through taste-testing.
- Contributed to positive company culture by demonstrating excellent communication skills and a proactive attitude toward problemsolving.
- Managed deli operations efficiently, resulting in reduced labor costs without sacrificing customer service quality.
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
Deli/Seafood/Production
WinCo Foods
01.2024 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Deli Clerk
WinCo Foods
04.2022 - 02.2023
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Consistently met or exceeded daily sales targets through upselling techniques and outstanding customer service skills.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished serving stations with fresh food and cleaned up spills.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared salads, soups and sandwiches for customers.
- Greeted customers at counter to fulfill requests and answer questions.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Supported store success through participation in inventory audits and suggesting improvements for deli department operations.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
Deli Clerk
Sam’s Club
01.2004 - 04.2005
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Offered product samples to customers, generating additional sales through taste-testing.
Office Manager
Custom Manufactured Homes
01.2000 - 01.2004
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Defined clear targets and objectives and communicated to other team members.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Launched quality assurance practices for each phase of development
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Deli Clerk
WinCo Foods
01.2002 - 01.2003
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
Apartment Manager
Darlene Newman
01.1992 - 01.1995
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Managed property financial records by collecting rent from Number tenants and reconciling monthly accounts payable and receivable.
- Ensured compliance with pertinent housing regulations by staying current on industry updates and adjusting policies accordingly.
- Responded to emergency situations in a timely manner, coordinating essential services and communicating effectively with affected residents.
- Evaluated tenant applications using strict screening criteria, selecting reliable residents who maintained good payment records and care for the property during their tenancy period.
- Utilized social media, Craigslist, banners and signs to advertise vacant apartments.
- Organized regular property inspections to ensure maintenance issues were promptly addressed, maintaining a safe living environment for tenants.
- Managed lease renewals process efficiently while negotiating optimal terms for both landlord and tenants.
- Managed financial tasks such as budget preparation, expense tracking, and rent collection, ensuring accurate record keeping.
- Maximized occupancy rates through proactive marketing and timely processing of rental applications.
- Prepared and processed lease and rental applications using Software.
Education
H.V.A.C. Maintenance - H.V.A.C.
C.E.T.
Sacramento, CA11.2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Verbal communication
- Multitasking Abilities
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
- Cleaning and sanitizing
- Safe food handling practices
- Food preparation
- Food safety
- Meat slicing expertise
- Safe food handling
- Equipment safety
- Food preparations
- Sanitation practices
- Flexible schedule
- Pricing and shelf labeling
- Proper food handling
- Platter and tray preparation
- Product stocking and rotation
- Inventory rotation
- Product rotation
- Product knowledge
- Data entry
- Product displays and showcases
- Inventory checks
- Inventory counts
- Food safety standards
- Weights and measurements
- Preparing food items
- Effective customer communication
- Salad preparation
- Stocking of food cases
- Sanitation and safety standards
- Team player
- Slicer operation
- Deli equipment operation
- Phone orders
- Cleaning and organization
- Cleaning and sanitation
- Supply restocking
- Stocking and replenishment
- Adaptability and flexibility
- Packaging and labeling
- Meal preparation
- Order taking
- Problem resolution
Timeline
HMS/Rotisserie
Sam's Club
07.2024 - 11.2024
Deli/Seafood/Production
WinCo Foods
01.2024 - 05.2024
Deli
Briarpatch
05.2023 - 11.2024
Deli Clerk
WinCo Foods
04.2022 - 02.2023
Deli Clerk
Sam’s Club
01.2004 - 04.2005
Deli Clerk
WinCo Foods
01.2002 - 01.2003
Office Manager
Custom Manufactured Homes
01.2000 - 01.2004
Apartment Manager
Darlene Newman
01.1992 - 01.1995
H.V.A.C. Maintenance - H.V.A.C.
C.E.T.