Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angelic Mingoia

Lacey

Summary

Dynamic customer service professional with extensive experience at Lowe's Home Improvement, adept at resolving complaints and enhancing customer satisfaction. Skilled in CRM software and effective communication, I excel in problem resolution and team collaboration, consistently delivering exceptional service and fostering loyalty among customers.

Overview

19
19
years of professional experience

Work History

Customer Service Agent

Lowes Home Improvment
10.2023 - 09.2025
  • Assisted customers with inquiries and provided accurate information on products and services.
  • Resolved customer complaints effectively, ensuring satisfaction and retention.
  • Utilized CRM software to document interactions and manage customer accounts.
  • Collaborated with team members to streamline communication processes and improve service response times.
  • Adapted quickly to new systems and procedures, enhancing operational efficiency.
  • Supported training initiatives for new staff, fostering a collaborative learning environment.
  • Conducted follow-ups on customer issues to ensure timely resolutions and feedback collection.
  • Maintained knowledge of company policies and product offerings to provide informed assistance.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Addressed customer account discrepancies and concerns.
  • Assisted in training new hires, sharing best practices for effective customer service delivery.
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved accounting, service and delivery concerns.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Implemented and developed customer service training processes.
  • Managed timely and effective replacement of damaged or missing products.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Identified and resolved discrepancies and errors in customer accounts.

Cashier

Walmart
07.2006 - 11.2021
  • Assisted customers with inquiries and provided accurate information on products and services.
  • Resolved customer complaints effectively, ensuring satisfaction and retention.
  • Utilized CRM software to document interactions and manage customer accounts.
  • Collaborated with team members to streamline communication processes and improve service response times.
  • Adapted quickly to new systems and procedures, enhancing operational efficiency.
  • Supported training initiatives for new staff, fostering a collaborative learning environment.
  • Conducted follow-ups on customer issues to ensure timely resolutions and feedback collection.
  • Maintained knowledge of company policies and product offerings to provide informed assistance.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Addressed customer account discrepancies and concerns.
  • Assisted in training new hires, sharing best practices for effective customer service delivery.
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved accounting, service and delivery concerns.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Implemented and developed customer service training processes.
  • Managed timely and effective replacement of damaged or missing products.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

High School Diploma - General Studies

Westside Highschool
New York, NY
09.2001

Skills

  • Customer service and support
  • Data entry and management
  • Problem resolution
  • Effective communication
  • Call center operations
  • Empathy and authenticity
  • Active listening
  • Complaint handling
  • Conflict resolution
  • Call control techniques
  • Payment processing
  • Inbound customer interactions
  • Account management strategies
  • Delivery tracking systems
  • Order placement and processing
  • Returns management
  • Case management skills
  • Multitasking and organization
  • Reliability and punctuality
  • Team collaboration skills
  • Phone etiquette expertise
  • Issue follow-up procedures
  • Documentation of issues
  • Returns and exchanges handling
  • Microsoft Outlook proficiency
  • Microsoft Excel expertise
  • Call management systems
  • Professional telephone demeanor
  • Staff training and development
  • Complaint resolution

Timeline

Customer Service Agent

Lowes Home Improvment
10.2023 - 09.2025

Cashier

Walmart
07.2006 - 11.2021

High School Diploma - General Studies

Westside Highschool

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Angelic Mingoia