Summary
Overview
Work History
Education
Skills
Timeline
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Angelic Nicholas

Bellwood,IL

Summary

Dynamic hospitality professional with a proven track record at The Sheridan, excelling in guest relations and property management. Leveraging exceptional communication skills, I enhanced service delivery and resolved customer issues, resulting in increased satisfaction. Proficient in technology, I implemented efficient operational strategies that streamlined processes and improved team performance.

Overview

5
5
years of professional experience

Work History

Lead Concierge

The Sheridan at River Forest and Oakbrook
05.2022 - Current
  • Assisted with the development and implementation of standard operating procedures for the concierge department, ensuring consistent service delivery across all team members.
  • Organized daily schedules for guests, including transportation arrangements, reservations, and activity bookings.
  • Conducted thorough research on local attractions and events to maintain an up-to-date knowledge base for assisting guests with inquiries.
  • Contributed to a positive work environment by maintaining open lines of communication with colleagues and actively participating in team-building activities.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Handled customer complaints to satisfy and retain guests.

Retail Sales Worker

Psycho Bunny
01.2022 - 04.2022
  • Achieved sales targets through effective communication and persuasive selling techniques.
  • Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
  • Developed strong relationships with customers, resulting in repeat business and increased loyalty.
  • Provided personalized recommendations based on customer preferences or specific needs.
  • Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.

Retail Sales Associate

Nordstrom Rack
08.2021 - 12.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

Sale Associste

Hertz Rental Car
08.2020 - 08.2021
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Education

Associate of Arts - Communication

Western Illinois University
Macomb, IL

High School Diploma -

Golder College Prep
Chicago, IL
06-2016

Skills

  • Exceptional communication
  • Property management
  • Guest relations
  • Task delegation
  • Technology proficiency
  • Customer service
  • Hospitality
  • Guest services

Timeline

Lead Concierge

The Sheridan at River Forest and Oakbrook
05.2022 - Current

Retail Sales Worker

Psycho Bunny
01.2022 - 04.2022

Retail Sales Associate

Nordstrom Rack
08.2021 - 12.2021

Sale Associste

Hertz Rental Car
08.2020 - 08.2021

Associate of Arts - Communication

Western Illinois University

High School Diploma -

Golder College Prep

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Angelic Nicholas