Summary
Overview
Work History
Education
Skills
Work Availability
Software
Timeline
Hi, I’m

Angelic Powell

Fresno,CA

Summary

With a proven track record at Central Valley Fleet Service, I excel in warranty administration and fostering team collaboration. My expertise in automotive industry knowledge and strategic planning has significantly enhanced service operations, achieving notable customer satisfaction and efficiency improvements.

Overview

33
years of professional experience

Work History

Central Valley Fleet Service

Parts & Service Director
07.2023 - 08.2024

Job overview

  • Established a safe work environment, adhering to industry regulations and minimizing workplace accidents.
  • Streamlined repair ticket processing—improving turnaround time on completed jobs and enhancing overall customer experience.
  • Conducted regular staff meetings to foster open communication, teamwork, and problem-solving among employees.
  • Managed warranty claims efficiently to ensure timely resolution and customer satisfaction.
  • Enhanced customer loyalty by implementing targeted marketing initiatives for repeat business opportunities.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Mercedes Benz of Fresno/Central Valley Fleet

Parts Manager
11.2022 - 07.2023

Job overview

  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Mercedes Benz of Fresno

Warranty Administrator
02.2020 - 07.2023

Job overview

  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
  • Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Streamlined the warranty process for increased efficiency and faster claim resolutions.
  • Reviewed monthly reports to identify trends in warranty claims, informing strategies for reducing future issues or expenses associated with unwarrantable repairs.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
  • Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.

Lithia Ford Lincoln Mazda Suzuki Hyundai

Warranty Administrator
10.1999 - 01.2020

Job overview

  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
  • Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
  • Streamlined the warranty process for increased efficiency and faster claim resolutions.
  • Reviewed monthly reports to identify trends in warranty claims, informing strategies for reducing future issues or expenses associated with unwarrantable repairs.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.

Lithia Mazda Suzuki

Service Manager
10.1999 - 07.2006

Job overview

  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

US Army

Motor Transport Operator
06.1991 - 09.1996

Job overview

  • Safely transported personnel and cargo under various conditions, adhering to strict safety protocols.
  • Maintained proficiency in tactical planning options and convoy defense techniques.
  • Trained new Motor Transport Operators on proper driving techniques, safety procedures, and equipment maintenance.
  • Operated with safety and skill to avoid accidents and delays.
  • Managed loading, unloading and safety of all personnel, cargo and equipment.
  • Contributed to unit preparedness by maintaining an in-depth understanding of equipment capabilities, limitations, and maintenance requirements.
  • Maintained detailed records of vehicle usage, maintenance, and inspections for regulatory compliance purposes.
  • Supported convoy security operations through effective coordination with military police units and adherence to established protocols.

Education

Beverly Vocational Training
Fresno, CA

CNA from Certified Nursing Assistant

University Overview

Medical Charting

Nutrition

Kerman High School
Kerman, CA

High School Diploma
06.1990

University Overview

Vocational Training in Medical Administration

Skills

  • Automotive Industry Knowledge
  • Scheduling and Planning
  • Warranty Administration
  • Service Operations
  • Parts Procurement
Availability
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monday
tuesday
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thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

CDK

Microsoft

Rapid Recon

Axcessa

Hotlink HR

Isolved

Timeline

Parts & Service Director

Central Valley Fleet Service
07.2023 - 08.2024

Parts Manager

Mercedes Benz of Fresno/Central Valley Fleet
11.2022 - 07.2023

Warranty Administrator

Mercedes Benz of Fresno
02.2020 - 07.2023

Warranty Administrator

Lithia Ford Lincoln Mazda Suzuki Hyundai
10.1999 - 01.2020

Service Manager

Lithia Mazda Suzuki
10.1999 - 07.2006

Motor Transport Operator

US Army
06.1991 - 09.1996

Beverly Vocational Training

CNA from Certified Nursing Assistant

Kerman High School

High School Diploma
Angelic Powell