Angelic Powell

• Established a safe work environment, adhering to industry regulations and minimizing workplace accidents.
• Streamlined repair ticket processing—improving turnaround time on completed jobs and enhancing overall customer experience.
• Conducted regular staff meetings to foster open communication, teamwork, and problem-solving among employees.
• Managed warranty claims efficiently to ensure timely resolution and customer satisfaction.
• Enhanced customer loyalty by implementing targeted marketing initiatives for repeat business opportunities.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

• Rearranged parts department to better serve changing trends and keep workspaces organized.
• Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
• Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
• Increased efficiency in the parts department by implementing an improved inventory management system.
• Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
• Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

• Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
• Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
• Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
• Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
• Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
• Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
• Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
• Monitored factory recalls and announcements to stay on top of changes.
• Processed claim paperwork and followed up on missing information to complete processing.
• Streamlined the warranty process for increased efficiency and faster claim resolutions.
• Reviewed monthly reports to identify trends in warranty claims, informing strategies for reducing future issues or expenses associated with unwarrantable repairs.
• Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
• Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
• Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.

• Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
• Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
• Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
• Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
• Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
• Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
• Monitored factory recalls and announcements to stay on top of changes.
• Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
• Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
• Processed claim paperwork and followed up on missing information to complete processing.
• Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
• Streamlined the warranty process for increased efficiency and faster claim resolutions.
• Reviewed monthly reports to identify trends in warranty claims, informing strategies for reducing future issues or expenses associated with unwarrantable repairs.
• Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
• Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.

• Safely transported personnel and cargo under various conditions, adhering to strict safety protocols.
• Maintained proficiency in tactical planning options and convoy defense techniques.
• Trained new Motor Transport Operators on proper driving techniques, safety procedures, and equipment maintenance.
• Operated with safety and skill to avoid accidents and delays.
• Managed loading, unloading and safety of all personnel, cargo and equipment.
• Contributed to unit preparedness by maintaining an in-depth understanding of equipment capabilities, limitations, and maintenance requirements.
• Maintained detailed records of vehicle usage, maintenance, and inspections for regulatory compliance purposes.
• Supported convoy security operations through effective coordination with military police units and adherence to established protocols.

Medical Charting

Nutrition

Vocational Training in Medical Administration