Angelic Tisnado
Phoenix,AZ
Summary
Well-organized House Cleaner with experience cleaning private residences and hotels. Valued for impeccable standards in maintaining sanitized and clean environments. Strong work ethic and commitment to quickly and correctly completing jobs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
House Cleaner
Self-employed
01.2014 - Current
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Exceeded client expectations to garner future services.
- Maintained clean and orderly environment and kept cleaning equipment in excellent condition.
- Emptied trashcans and transported waste to collection areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Washed and put away kitchen dishes, utensils and glassware.
Insurance Sales Agent
State Farm Mutual Automobile Insurance Company
03.2019 - 09.2022
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Attended industry conferences to stay informed of latest products and trends.
Hotel Front Desk Receptionist
Hilton
10.2014 - 03.2019
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Enforced policies and procedures to increase efficiency.
- Trained new staff members in customer service techniques and hotel operations.
Education
Associate of Arts - Associate Degree
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ02.2015
GED -
Maricopa Community Colleges - Glendale Community College
Glendale, AZ01.2013
Skills
- Guest Service and Support
- Daily Cleaning and Sanitation
- Guest Safety
- Customer Service
- Sell Policies
- Customer Transactions
- Office Meetings
- Housekeeping
- Cleaning and Maintenance
Timeline
Insurance Sales Agent
State Farm Mutual Automobile Insurance Company
03.2019 - 09.2022
Hotel Front Desk Receptionist
Hilton
10.2014 - 03.2019
House Cleaner
Self-employed
01.2014 - Current
Associate of Arts - Associate Degree
Maricopa Community Colleges - Rio Salado Community College
GED -
Maricopa Community Colleges - Glendale Community College