Summary
Overview
Work History
Education
Skills
Timeline
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Angelic Whitney

Cape Coral,FL

Summary

Hospitality professional with extensive experience in food and beverage sectors, focusing on customer service excellence and team leadership. Demonstrated ability to enhance guest satisfaction through prompt service and personalized recommendations. Proficient in POS systems, food safety regulations, and efficient closing procedures, contributing to operational efficiency in high-end dining environments. Strong communication skills and adaptability lead to improved workflow and increased customer loyalty.

Overview

29
29
years of professional experience

Work History

Lead Server

Shrimp Shack Fl
07.2000 - Current
  • Supervised staff of six, ensuring efficient service and seamless operations.
  • Trained servers on menu knowledge and customer service standards, enhancing team performance.
  • Managed dining area to maintain cleanliness and a welcoming environment for guests.
  • Coordinated with kitchen staff for timely and accurate meal delivery.
  • Resolved customer complaints promptly, improving guest satisfaction and experience.
  • Monitored inventory levels, communicating needs effectively to management.
  • Implemented standard operating procedures for dining room operations, boosting efficiency.
  • Processed guest checks accurately using POS system, maintaining financial accuracy.

Laser Therapist

premier wellness group
02.2021 - 12.2021
  • Administered laser treatments adhering to strict clinical protocols.
  • Educated clients on post-treatment care and expected outcomes.
  • Maintained equipment, ensuring proper functioning and safety standards.
  • Conducted skin assessments to determine treatment suitability for patients.

Hairstylist

Profiles gulfcoast
07.2010 - 08.2019
  • Executed personalized hair consultations to assess client preferences and needs.
  • Performed various cutting techniques to achieve desired styles for clients.
  • Applied high-quality coloring treatments for optimal results.
  • Maintained clean, organized work area to foster a welcoming atmosphere.
  • Educated clients on hair care techniques and product recommendations.
  • Managed appointment scheduling to enhance service delivery and client flow.
  • Developed relationships with new clients through referrals from existing customers.
  • Followed current hairstyling trends to attract diverse clientele.

Manager

Arbys Resturant
07.1996 - 07.2000
  • Supervised daily operations and staff performance in fast-paced restaurant environment.
  • Managed inventory control, ensuring availability of food and supplies.
  • Trained new employees on food safety and customer service standards.
  • Maintained cleanliness and organization of dining area and kitchen facilities.
  • Implemented promotional campaigns to boost customer engagement and sales.
  • Resolved customer complaints promptly, fostering satisfaction and loyalty.
  • Scheduled staff shifts effectively to optimize coverage during peak hours.
  • Conducted regular meetings with staff to discuss progress and identify improvement areas.

Education

Certificate - Laser Therapy

Summus Medical Laser
Cape Coral, FL
02.2021

License - Cosmetology

The Salon Professional Academy
07.2003

High School Diploma - undefined

Mariner High School
Cape Coral, FL
07.1998

Skills

  • Time management
  • Attention to detail
  • Problem solving
  • Conflict resolution
  • Guest relations and management
  • Effective communication
  • Leadership
  • POS operations
  • Verbal and written communication
  • Daily specials knowledge
  • Upselling techniques
  • Quality control
  • Employee retention strategies
  • Food safety management and compliance
  • Menu presentation skills
  • Positive attitude and friendliness
  • Staff training and development
  • Cleanliness standards adherence
  • Food preparation techniques
  • Server monitoring and support
  • Relationship building strategies
  • Item promotion techniques
  • Food station setup skills
  • Cash handling expertise
  • Teamwork and collaboration

Timeline

Laser Therapist

premier wellness group
02.2021 - 12.2021

Hairstylist

Profiles gulfcoast
07.2010 - 08.2019

Lead Server

Shrimp Shack Fl
07.2000 - Current

Manager

Arbys Resturant
07.1996 - 07.2000

Certificate - Laser Therapy

Summus Medical Laser

License - Cosmetology

The Salon Professional Academy

High School Diploma - undefined

Mariner High School

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Angelic Whitney