Summary
Overview
Work History
Education
Skills
Timeline
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Angelica Abbott

Jackson

Summary

Dynamic Office Administrative Assistant with a proven track record at DE Excavating, excelling in customer engagement and data entry. Enhanced customer satisfaction through effective communication and streamlined processes, while managing inventory and billing efficiently. Recognized for leadership in fostering a collaborative environment and improving operational efficiency.

Overview

10
10
years of professional experience

Work History

Office Administrative Assistant

DE Excavating
08.2018 - 04.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.

Manager

McDonald's Restaurant
01.2015 - 05.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.

Education

High School Diploma -

Manchester High School
Manchester, MI
05-2016

Skills

  • Data entry
  • Verbal communication
  • Microsoft office
  • Schedule management
  • Billing and invoicing
  • Scheduling appointments
  • Scheduling and calendar management
  • Schedule and calendar management
  • File organization
  • Document scanning
  • Inventory management
  • File management
  • Telephone reception
  • Word processing
  • Payroll
  • Customer engagement
  • Database maintenance
  • Office supply management
  • Reception management
  • Leadership and supervision
  • Event planning
  • Database administration
  • Spreadsheet development
  • Proofreading
  • Supply inventory
  • Business correspondence
  • Calendar management
  • Billing and coding
  • Spreadsheet management

Timeline

Office Administrative Assistant

DE Excavating
08.2018 - 04.2025

Manager

McDonald's Restaurant
01.2015 - 05.2017

High School Diploma -

Manchester High School

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