ANGELICA AGOSTO
Lake Mary,FL
Summary
Hard-working professional with 10+ years of managerial experience and a proven knowledge of customer service, patient relations, and rehabilitation services. Aiming to leverage my skills to successfully fill the role with our company.
Overview
16
16
years of professional experience
Work History
Radiology Practice Administrator
AdventHealth
06.2023 - Current
- Oversaw daily practice operations to guarantee seamless service delivery for providers.
- Managed financial aspects of the practice, including budgeting, billing.
Patient Service Specialist
Florida Cancer Specialist
04.2020 - 06.2023
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Resolved patient billing issues in line with established guidelines.
- Educated patients on importance of preventive health care and insurance coverage.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Asst. Regional Director
Path Medical
01.2017 - 01.2019
- Developed strategic plans to meet regional goals, resulting in increased revenue growth and market share.
- Managed budgets, ensuring optimal resource allocation for maximum efficiency and cost savings.
- Oversaw daily operations of multiple locations, coordinating with managers to ensure seamless service delivery.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
Office Manager
Cryonext
01.2014 - 01.2017
Line Lead/Floor Supervisor
The Father's Table
01.2008 - 01.2010
Education
studies in Massage Therapy along with additional studies in Nail Technician -
Everest University
Orlando, FLSkills
- Active Listening
- Communication
- Computer Skills
- Customer Service
- Leadership/ Management Skills
- Teamwork
- Critical Thinking
- Problem Solving
- Organizational Skills
- Billing/Insurance Submissions
Roles And Responsibilities
Duties have included to Open and close office, assist physicians with new patient exams and intakes. Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories or medical records. Compile and record medical charts, reports, or correspondence. Perform various clerical or administrative functions such as ordering and maintaining inventory of supplies. Set goals and deadlines for the department. Manage staff, preparing work schedules and assigning specific duties.
References
Upon Request
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Radiology Practice Administrator
AdventHealth
06.2023 - Current
Patient Service Specialist
Florida Cancer Specialist
04.2020 - 06.2023
Asst. Regional Director
Path Medical
01.2017 - 01.2019
Office Manager
Cryonext
01.2014 - 01.2017
Line Lead/Floor Supervisor
The Father's Table
01.2008 - 01.2010
studies in Massage Therapy along with additional studies in Nail Technician -
Everest University