Angelica Aguayo
Santa Maria,CA
Summary
Bilingual, Intelligent, and team-driven Client Care Specialist successful at operating with minimal direction or supervision to accomplish remarkable results. Experienced in taking on challenging objectives in fast-paced, demanding environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Veterinary Client Care Specialist
Santa Barbara Humane Society
01.2023 - Current
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
- Answered customer questions via telephone and email.
- Explained available products and services, demonstrated features and used persuasive communication strategies to redirect concerns.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Collected patient biopsies and blood samples for laboratory analysis.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Restrained animals for examination and treatment.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Obtained patient history from owners and performed physical examinations.
- Prepared, sterilized and maintained medical instruments and equipment.
- Administered vaccinations to variety of animal species.
Kennel Cleaner
The Animal Foundation
06.2018 - 12.2020
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Education
Certificate in Veterinary Technician - Animal Health
Allan Hancock College
Santa Maria, CA06.2023
Associate of Science - Biology
Allan Hancock College
Santa Maria, CA06.2022
Skills
- Quality Assurance Standards
- Lead Management
- Client Retention
- Application Processing
- Quality Assurance
- Document Analysis
- Microsoft Office Suite
- Invoice Verification
Certification
- Licensed Veterinary Technician
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Veterinary Client Care Specialist
Santa Barbara Humane Society
01.2023 - Current
Kennel Cleaner
The Animal Foundation
06.2018 - 12.2020
Certificate in Veterinary Technician - Animal Health
Allan Hancock College
Associate of Science - Biology
Allan Hancock College
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