Excel
Angelica Aguirre
Seguin,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Account Service Representative
HD Supply Facilities Maintenance
New Braunfels, TX
05.2022 - 09.2022
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
- Researched options and recommended services to address clients' needs.
- Listened to clients and assisted with navigation of complex systems involved in order transactions.
- Inbound/outbound Calls
- Multitasking with excellent Customer Service Experience
Front Office Agent
Cone Bioproducts
Seguin, TX
06.2018 - 09.2021
- Produced high-quality communications for internal and external use.
- Prepared meeting rooms and materials and recorded important information.
- Provided clerical support, addressing routine and special requirements.
- Completed daily logs for management review.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Directed phone inquiries, answered customer questions and scheduled appointments.
Machine Operator
Continental Automotive
Seguin, TX
06.2016 - 05.2018
- Calibrated, tested and adjusted machine settings or controls in preparation for production operations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
Front Office
Stroms Fitness Center
Seguin, TX
03.2010 - 05.2016
- Inventoried and ordered office supplies to maintain availability of products.
- Organized and transferred incoming mail and checked correctness of outgoing mail.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
- Handled office supply orders and inventorying.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Payment Processing
- Customer Sign-Ups for Fitness and Karate
Education
High School Diploma -
Seguin High School
08.2014 - 05.2018
Skills
Money handling abilities
Software
Microsoft
Outlook
Word
Timeline
Account Service Representative
HD Supply Facilities Maintenance
05.2022 - 09.2022
Front Office Agent
Cone Bioproducts
06.2018 - 09.2021
Machine Operator
Continental Automotive
06.2016 - 05.2018
High School Diploma -
Seguin High School
08.2014 - 05.2018
Front Office
Stroms Fitness Center
03.2010 - 05.2016