Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Angelica Arellano

Arlington,Texas

Summary

An results driven Human Resource professional with experience in performing a variety of clerical, recruiting, onboarding, and serves as liaison in the Human Resource and leadership of operations team. Acquired a highly developed set of skills, demonstrating constant interest in learning and specializing in the Human Resource field. Also a Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.

Overview

8
8
years of professional experience

Work History

Human Resource Generalist I

Parker Hannifin
Fort Worth, TX
07.2022 - Current
  • Review resumes from company website, indeed, and job fair sites
  • Work closely with production manager and supervisors on potential candidates and interviews
  • Work with plant manager on offer letters
  • Conduct background check
  • Schedule first week training for new hires
  • Manage and issue badges
  • Organize and conduct new hire HR orientation for new hires (temp & full-time)
  • Maintain team member records
  • Leader of high performance team to plan engagement events for plant
  • Do bi-weekly walks on the production floor to assist team members on anything they need, answer questions, change passwords, relay information to their supervisors, etc
  • Run monthly reports of team member data
  • Run pre-check payroll reports weekly for review (hourly, non-exempt & exempt)
  • Run comp form reports weekly for review
  • Approve corrective actions from supervisors before they present to their team member
  • Create temp time reports by converting time to decimal for staffing agencies every Monday
  • Post monthly team member birthdays
  • Present with leadership team members at business update meetings.

Administrative Assistant

Parker Hannifin
Fort Worth, TX
02.2022 - 07.2022
  • Answer and direct phone calls
  • Assist office team members with booking conference rooms
  • Develop and maintain a filing system
  • Answer emails daily
  • Order office/coffee supplies, snacks, and drinks for the office and production floor
  • Submit and reconcile expense reports
  • Provide general support to visitor and contractors
  • Assist HR generalist with new hires and filing
  • Restock printing paper, water, and coffee supplies
  • Organize breakfast and lunch orders for small to large meetings
  • Assist HR in organizing engagement activities for the plant
  • Receive, sort, and distribute mail.

Insurance Customer Service Specialist

National General Lender Services
Haltom City, TX
02.2020 - 01.2022
  • Greeted customers and answered inquiries regarding insurance policies.
  • Provided quotes for potential customers by utilizing company software.
  • Assisted customers in selecting the most suitable policy to meet their needs.
  • Processed customer payments, issued refunds, and updated billing records accordingly.
  • Resolved customer issues efficiently and effectively with a focus on first call resolution.
  • Maintained up-to-date knowledge of all products, services, and promotions offered by the company.
  • Advised clients on how to optimize coverage while minimizing costs.
  • Performed data entry into various computer systems accurately and efficiently.
  • Reviewed insurance policies for accuracy prior to issuing them to customers.
  • Investigated, evaluated, and determined coverage for homeowners insurance claims.
  • Resolved complex homeowner's property damage claims by analyzing facts, policies and applicable laws.
  • Determined liability based on policy language, state regulations, and legal precedents.
  • Prepared detailed reports outlining findings from investigations into homeowner's claims.
  • Provided technical expertise regarding claim processing procedures and practices.
  • Communicated regularly with insureds, claimants, attorneys, agents, brokers and third parties throughout the claims process.
  • Advised customers on available options for resolving their homeowners insurance claim disputes.

Administrative Assistant / Instructor

John Casablancas Center
Carrollton, TX
02.2016 - 11.2021
  • Submitted reviews on performance of students
  • Managed and presented all orientations to students and parents
  • Trained new hires based on their department
  • Conducted follow up calls with customers to collect past due payments
  • Provided paperwork to first-time applicants, students, etc
  • Administrative duties: Computer and software skills, manage schedule, order supplies, handle shipments upon arrival, answer multi-line phone system and transfer inbound/outbound calls, deliver messages to staff and acknowledge welcomed visitors
  • Managed, coordinated, and presented all graduation ceremonies and certificates
  • Handled outside sales and marketing events
  • Trained numerous students of all ages modeling, acting, and personal development skills
  • Created PointPoint presentations for training purposes.

Education

Bachelor's in HR Management -

Southern New Hampshire University
10.2022

High School Diploma -

Sam Houston High School
06.2018

Skills

  • Microsoft Office: Outlook, PowerPoint, Excel, and Word
  • Scheduling
  • Trainer
  • Team player
  • Maintaining files
  • Managing and presenting orientations
  • Ability to act with integrity, professionalism, and confidentiality
  • Data entry
  • Problem solving
  • 10-key proficiency
  • Organization efficiency
  • Time management
  • Conflict resolution
  • Attention to detail
  • Negotiation
  • Strategic mindset
  • Data Collection
  • Account updating
  • Data Entry
  • Call Management
  • Complaint resolution
  • Account Management
  • Typing proficiency
  • Multi-Task Management

Volunteer Experience

  • C5 Youth Leadership, Texas, 2014, 2018, 5-year program on leadership development, civic engagement, community service, intentional exploration and planning for college and/or career success. A select number of middle school students were chosen and I am very honored that I did this program.
  • Fort Worth HR, Fort Worth, Texas, I am a member of this organization and I volunteer to assist the Trinity Habitat for Humanity to help give homes a fresh coat of paint in communities around Fort Worth, Texas.

Timeline

Human Resource Generalist I

Parker Hannifin
07.2022 - Current

Administrative Assistant

Parker Hannifin
02.2022 - 07.2022

Insurance Customer Service Specialist

National General Lender Services
02.2020 - 01.2022

Administrative Assistant / Instructor

John Casablancas Center
02.2016 - 11.2021

Bachelor's in HR Management -

Southern New Hampshire University

High School Diploma -

Sam Houston High School

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Angelica Arellano