Angelica Arevalo
Homestead,FL
Summary
Proficient in problem-solving and team collaboration within fast-paced environments. Experienced in patient intake and customer service, ready to leverage expertise in coordination and communication to enhance overall service delivery. Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Overview
13
13
years of professional experience
Work History
Host
Campa Innovate midnight cleaning inc
Homestead, Florida
06.2025 - Current
- Welcomed guests and ensured a positive first impression.
- Managed seating arrangements for efficient guest flow.
- Coordinated with cleaning staff for timely table turnover.
- Assisted in resolving customer inquiries and concerns.
- Maintained cleanliness and organization of the host station.
- Collaborated with team members to enhance service quality.
- Handled reservations and managed waitlists effectively.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Took reservations over phone and in person.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Inspected dining areas for any damages or defects.
Medical Assistant
Dr Raiza Perez
Miami, Florida
06.2024 - 06.2025
- Assisted in patient intake and registration processes for efficient service.
- Managed appointment scheduling and reminders for patients and providers.
- Prepared examination rooms with necessary instruments and supplies.
- Collected patient medical histories and vital signs for accurate records.
- Administered medications and injections under physician supervision.
- Coordinated with laboratory services for timely test results processing.
- Ensured compliance with health regulations and safety protocols in practice.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Organized charts, documents and supplies to maintain team productivity.
- Educated patients about medications, procedures and physician's instructions.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Supervisor
El Sport Corp
Miami, FL
06.2019 - 09.2023
- Conducted regular staff meetings to discuss progress and address any issues or concerns.
- Resolved conflicts between staff members when needed.
- Monitored office supplies inventory and placed orders as needed.
- Processed invoices from vendors in a timely manner according to company policies.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Maintained office supplies by checking inventory and ordering items.
- Prepared agendas and took notes at meetings to archive proceedings.
- Resolved customer complaints or answered customers' questions.
- Supervised daily operations to ensure team efficiency and productivity.
Customer Service Cashier
CVS Pharmacy
Miami, FL
02.2013 - 09.2013
- Greeted customers and responded to informational requests.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Maintained cleanliness and presentation of stock room and production floor.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Provided excellent customer service by helping customers locate items they were looking for.
- Processed credit card transactions accurately and efficiently.
- Verified that all coupons were valid prior to processing them into the system.
- Collected credit card and cash payments to complete transactions for customer orders.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
Education
Associate of Science - Medical Assisting
Florida Career College - Miami
Miami, FL08.2023
High School Diploma -
AMERICAN ACADEMY
Miami, FL06.2004
Skills
- Multitasking proficiency
- Customer engagement
- Staff coordination
- Guest feedback
- Patient care
- Appointment scheduling
- Customer service
- Verbal communication
- Calm under pressure
Timeline
Host
Campa Innovate midnight cleaning inc
06.2025 - Current
Medical Assistant
Dr Raiza Perez
06.2024 - 06.2025
Supervisor
El Sport Corp
06.2019 - 09.2023
Customer Service Cashier
CVS Pharmacy
02.2013 - 09.2013
Associate of Science - Medical Assisting
Florida Career College - Miami
High School Diploma -
AMERICAN ACADEMY