ANGELICA ARIAS
CORONA,USA
Summary
Results-driven Housing Operations Manager with a proven track record at St. Nicks Alliance, overseeing large-scale housing initiatives and maintaining strict compliance. Expertise in Yardi software and staff development has led to improved team efficiency and heightened resident satisfaction. Committed to achieving project milestones while fostering a collaborative work environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Director of Occupancy & Compliance
St. Nicks Alliance
Brooklyn, New York
03.2023 - Current
- Produced thorough, accurate and timely reports of project activities.
- Oversee a portfolio of 2,000 affordable housing units.
- Prepare and implement marketing plans following AFHMP guidelines and fill all vacant units using applicable waiting list.
- Prepared reports and presentations for Executive leadership review.
- Led weekly meetings with Executives to review progress towards project milestones.
- Provided guidance to departmental staff in resolving residents complaints.
- Facilitated team meetings to discuss progress and address challenges.
- Developed protocols for handling confidential information within the organization.
- Conducted training sessions on new processes or products for internal staff members.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Maintained close relationships with key HDC, HPD, CGI while managing expectations.
Property Manager (HUD, Tax Credit, Commercial)
SHP MANAGEMENT CORPORATION
Harlem, NY
01.2019 - 03.2023
- Oversee all operations, including focusing on relationship management and maximizing resident retention for 300 units in a multifamily community
- Supervision of contractors during project implementation
- Manage financial requirements ranging from accounts receivable, accounts payable to payroll
- Supervise staff members across maintenance and administration
- Develop and manage marketing and advertising for low-income housing
- Interview residents, manage all HUD and Tax Credit recertification
- Manage vendor relationships, securing advantageous pricing and minimizing cost
- Month end reports
- Hiring and firing of staff
- Quarterly residents meeting
- Constant communication with attorney for accounts in arrears
- Responsible for operational efficiency of all aspects of the property
- Unit Turnovers
Property Manager (HUD, Tax Credit)
West Harlem Group Assistance, Inc
Harlem
01.2018 - 01.2019
- Oversee all operations of the properties of 429 units for multifamily
- Managed all financial for all properties
- Monthly residents meeting
- Supervision of contractors during project implementation
- Supervise staff members across maintenance and administration
- Lease up of residential and commercial units
- Prepare Lease Renewals for Tax Credit Units
- Negotiate with Contractors for various renovations
- Handled all buildings violation and attend court hearings
- Tracking of budget for all properties
- Supervised maintenance and administrative staff
Property Manager (Co-op, Condos, Rent Stabilized, Commercial)
Douglaston Realty Management
Douglaston
01.2016 - 01.2018
- Attend monthly Board meetings
- Oversee all maintenance staff
- Negotiate with Contractors for various renovations and maintenance issues
- Generate monthly Leases for rent stabilized units
- Conduct inspections of residential and commercial properties
- Monthly delinquency report and commence legal actions for non-payment
- Handled all building violations and attend court hearings
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
Property Manager (Condo, Rent Stabilized)
Metropolis Realty, LLC
Astoria
01.2011 - 01.2016
- Attend monthly Board meetings
- Oversee all maintenance staff
- Negotiate with Contractors for various renovations and maintenance issues
- Handled all building violations
- Generated monthly common charges and rent bills
- Generate monthly Leases for rent stabilized units
- Conduct inspections of residential properties
Housing Specialist (HUD)
AMS Realty
Great Neck
01.2007 - 01.2011
- Responsible of annual/interim recertification 50059
- Interview residents for annual recertification
- Entering all invoices for payments
- Communication with attorney for accounts in arrears
- Utility Consumption survey for utility allowance
Education
Associates Degree -
Queensboro Community College
Skills
- Microsoft Word
- Excel
- Type 55WPM
- Yardi
- CTI
- BJ Murray
- Onesite
- Boston Post
- Nexus
- Fluent in Spanish
- Strong written and oral communication
- Ability to multitask
- Staff development
- Employee relations
- Project management
- Board relations
- Contract management
- Staff coordination
- Staff management
- Team operations
- Report generation
- Google drive
- Recruitment and hiring
Certification
- HUD and Tax Credit Certified
- Notary
- NYS Certified Real Estate Sales Person
- HPD Certified for Marketing & Affordable
Timeline
Assistant Director of Occupancy & Compliance
St. Nicks Alliance
03.2023 - Current
Property Manager (HUD, Tax Credit, Commercial)
SHP MANAGEMENT CORPORATION
01.2019 - 03.2023
Property Manager (HUD, Tax Credit)
West Harlem Group Assistance, Inc
01.2018 - 01.2019
Property Manager (Co-op, Condos, Rent Stabilized, Commercial)
Douglaston Realty Management
01.2016 - 01.2018
Property Manager (Condo, Rent Stabilized)
Metropolis Realty, LLC
01.2011 - 01.2016
Housing Specialist (HUD)
AMS Realty
01.2007 - 01.2011
Associates Degree -
Queensboro Community College