Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Angelica Arredondo Hicks

Atascosa,TX

Summary

Resourceful Senior Housing Specialist known for high productivity and efficient task completion. Skilled in regulatory compliance, affordable housing programs, and tenant relations. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and positive outcomes in complex housing environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Housing Specialist

Opportunity Home San Antonio
San Antonio , TX
01.2021 - Current
  • Executed administrative tasks involving technical leadership and support for Assisted Housing Programs.
    Ensured compliance with U.S. Department of Housing and Urban Development policies.
    Coordinated scheduling and quality assurance to optimize program operations.
    Facilitated team building activities to enhance collaboration and performance.
    Engaged with clients and property owners from diverse backgrounds to address needs.
    Monitored adherence to the Opportunity Home San Antonio Administrative Plan.
    Provided oversight for program operations, maintaining high service standards.
    Developed solutions to streamline processes and improve program efficiency.
  • Conducts file audits to measure performance as part of ongoing quality assurance, and processes logs to verify the accuracy of data.
  • Conducts periodic desk audits on Housing Assistance Specialists to ensure compliance with procedures and established guidelines.
  • Confers with staff on performance goals to identify areas of improvement, such as in the application of policies and procedures, and proposes additional training to meet goals.
  • Assists in the training of new employees to ensure the Housing Assistance Specialist will have a working knowledge of the Assisted Housing Programs.
  • Recommends new procedures, systems, and process improvements resulting from desk audits and regulation changes.
  • Reviews documents for early releases, lease termination agreements, requests for landlord rent increases, and participant hardships, providing approval or rejection notifications based on SAHA policies and procedures.
  • Assists in monitoring the timely completion and processing of payment for recertification and new admissions.
  • Schedules and/or conducts portability appointments.
  • Places and/or releases payment holds.
  • Responds timely to inquiries from owners, clients, and the general public by providing general information about the Assisted Housing Programs, and resolves client concerns regarding housing assistance and HAP for clients and owners in a timely manner.
  • Ensured client file integrity in compliance with privacy and confidentiality laws.
  • Maintained knowledge of HUD and SAHA policies, including Assisted Housing Programs and MTW.
  • Communicated program guidelines to new participants during briefings and orientations.
  • Regulated file reviews addressing program abuse and fraud.
  • Formulated reports on department production and workflow metrics.
  • Supported Housing Assistance Specialist by conducting appointments and processing client accounts.
  • Assisted Assistant Manager with staff supervision as necessary.
  • Organized monthly team meetings to enhance collaboration and communication.

Housing Assistance Specialist

Opportunity Home San Antonio
San Antonio , TX
09.2016 - 01.2021
  • Conducted client interviews to assess eligibility for Housing Choice Voucher Program and establish rent portions.
  • Processed amendments to Housing Assistance Payments Contract for changes in family composition, or income, during recertifications.
  • Executed HAP Contracts with landlords following approved Housing Quality Standards Inspection reports.
  • Generated adjustments to HAP, and resolved overpayments after reviewing payment amounts.
  • Maintained client file integrity in compliance with SAHA privacy regulations. Investigated unreported income by analyzing participant files and past income fluctuations.
  • Managed financial accounts for public housing authorities when billing for porting participants.
  • Responded promptly to inquiries from owners and clients, addressing concerns regarding housing assistance.

Administrative Assistant

Opportunity Home San Antonio
Texas, TX
05.2016 - 09.2016
  • Handled confidential documents in an organized fashion according to established protocol.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Conducted research on various topics as requested by management.
  • Facilitated communication between different departments within the organization.
  • Compiled data from various sources into organized reports for review by management team.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.

Education

High School Diploma -

Southwest High School
San Antonio, TX
05-1999

Some College (No Degree) - Business Management

Palo Alto College
San Antonio, TX

Skills

  • HUD compliance and assisted housing programs
  • File auditing and quality assurance
  • Client relations and process improvement
  • Team collaboration
  • Employee training
  • Conflict resolution
  • Task prioritization
  • Time management
  • Section 8 programs
  • Affordable Housing Knowledge
  • Rent calculation

Certification

  • Housing Choice Voucher Specialist

Languages

English
Professional
Spanish
Limited

Timeline

Senior Housing Specialist

Opportunity Home San Antonio
01.2021 - Current

Housing Assistance Specialist

Opportunity Home San Antonio
09.2016 - 01.2021

Administrative Assistant

Opportunity Home San Antonio
05.2016 - 09.2016

High School Diploma -

Southwest High School

Some College (No Degree) - Business Management

Palo Alto College

Similar Profiles

CREATE PROFILE
Angelica Arredondo Hicks