Angelica Atencio
Denver,CO
Summary
Motivated young women willing to learn and grow . Intends to develop professional work experience utilizing excellent communication and time management skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
5
5
years of professional experience
Work History
Qmap
Cadence Senior Living
Denver, Colorado
09.2023 - Current
- Completed routine maintenance and repair.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Updated and maintained databases with current information.
- Demonstrated excellent communication skills when handling difficult customer service situations.
- Demonstrated strong communication skills in order to explain procedures clearly.
- Posed as models for advertising, artistic creation and display of goods.
- Acquired new customers and identified unique needs to deliver relevant products.
- Recruited, hired and trained new hires to optimize profitability.
- Protected patients and employees by adhering to infection-control and hazardous waste policies.
- Managed inventory purchasing, organization and tracking.
- Collected specimens for lab testing, practicing aseptic technique to reduce risk of infection.
Qmap
Brookdale Assisted Living
Denver, CO
08.2021 - 10.2022
- Worked with cross-functional teams to achieve goals.
- Conducted testing of software and systems to ensure quality and reliability.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated a variety of machinery and tools safely and efficiently.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Lead Cashier at Taco Bell
Taco Bell
Denver, CO
02.2021 - 09.2021
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Processed customer payments quickly and returned exact change and receipts.
- Increased sales opportunities by upselling and cross selling products, using tried and true creativity and persuasion methods.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Conducted weekly inventory checks to ensure product availability for customers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Greeted customers promptly and responded to questions.
- Kept informed of current promotions, exchange and refund policies, pricing structures.
- Helped with purchases and signed customers up for rewards program.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Answered customer questions and provided store information.
Lead Cashier
Wendys Restaurant
Denver, CO
01.2020 - 01.2021
- Counted and balanced cashier drawers.
- Processed customer payments quickly and returned exact change and receipts.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered phone calls to assist customers with questions and orders.
- Provided support to other departments when needed such as stocking shelves or running register.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Processed payments promptly for customers to exceed productivity standards.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Answered customers' questions and provided information on store procedures or policies.
Education
High School Diploma -
Hope Academy
Denver, CO08-2022
Skills
- Planning
- Communication
- Customer service
- PPE compliance
- Organizational skills
- Quality assurance
- Task prioritization
- First Aid/CPR
- certified med tech
- Data entry
- Problem resolution
- Processing sales
- Sales improvement
- Residential sales
- Sales strategizing
- Positive attitude and patience
- Positive attitude promotion
- Positive attitude and energy
- Friendly, positive attitude
- Multitasking
- Dependable and responsible
- Organization
- Problem-solving
Timeline
Qmap
Cadence Senior Living
09.2023 - Current
Qmap
Brookdale Assisted Living
08.2021 - 10.2022
Lead Cashier at Taco Bell
Taco Bell
02.2021 - 09.2021
Lead Cashier
Wendys Restaurant
01.2020 - 01.2021
High School Diploma -
Hope Academy