Angelica Atkinson
Summary
Dedicated and empathetic professional with extensive experience in providing excellent customer service in various roles. Proven ability to communicate effectively, resolve issues, and maintain strong relationships with clients. Skilled at managing multiple tasks, documenting detailed information, and adhering to policies and procedures. Eager to leverage my background in client support, problem-solving, and independent work to contribute to a dynamic remote customer service team.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Residential Aide
Favorite Health Staffing
05.2023 - 05.2024
- Provided a welcoming and supportive environment for families, ensuring their smooth adjustment to new surroundings
- Acted as a liaison for non-Spanish-speaking staff, facilitating communication between families and supervisors
- Assisted with inquiries and resolved concerns, maintaining client satisfaction through clear and respectful communication
- Documented and reported relevant information, ensuring that managers and supervisors had accurate records for follow-up actions
- Ensured adherence to facility rules, safety regulations, and customer care standards
Youth Care Worker
Endeavor
07.2022 - 10.2022
- Supervised youth in recreational and daily activities, ensuring a safe and enjoyable experience
- Effectively communicated with both children and supervisors to ensure smooth daily operations and resolve issues
- Monitored behavioral changes and reported any concerns to management for appropriate follow-up
- Managed safety and well-being while maintaining positive, respectful interactions with youth and staff
Transporter
Krucial Staffing
04.2021 - 02.2022
- Safely transported unaccompanied minors, ensuring their comfort and safety during travel
- Provided clear communication to minors about the transport process, ensuring they understood the necessary details
- Handled disruptions and uncooperative individuals, using conflict resolution skills to maintain a calm, professional demeanor
- Managed transportation logs and documentation to ensure proper record-keeping and reporting for all parties involved
Certified Nursing Assistant (CNA)
Tru Care Living Center & Wellbridge Hospital
10.2016 - 03.2021
- Delivered compassionate, customer-focused care to patients, including assisting with daily living activities and vital sign monitoring
- Documented patient care and reported changes in condition to nursing staff for timely intervention
- Ensured safety and comfort while adhering to facility policies, providing consistent support to patients and their families
- Demonstrated empathy and active listening, ensuring that patients’ needs were met with respect and dignity
Shift Supervisor
Starbucks Coffee
03.2007 - 12.2015
- Delivered exceptional customer service by maintaining a customer-first attitude and resolving customer concerns promptly
- Supervised team members, delegating tasks and ensuring that customer satisfaction remained a top priority
- Managed store operations, including cash handling, safety procedures, and compliance with company policies
- Fostered a positive work environment by building strong relationships with team members, addressing individual needs and concerns
- Maintained high standards of service, ensuring smooth daily operations and contributing to customer loyalty
Education
Diploma - Executive Secretary
Regional University Center of Colon
Diploma - Accountant and Secretary
Jose Guardia Vega
12.1990
Skills
- Customer-Centered Communication
- Conflict Resolution & Problem-Solving
- Active Listening & Empathy
- Time Management & Multitasking
- Documentation & Detail Orientation
- Team Collaboration & Leadership
- Familiar with CRM software and communication tools
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Experience with CRM systems and communication platforms
- Basic knowledge of customer service software and tools
Certification
Certified Nursing Assistant (CNA)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Residential Aide
Favorite Health Staffing
05.2023 - 05.2024
Youth Care Worker
Endeavor
07.2022 - 10.2022
Transporter
Krucial Staffing
04.2021 - 02.2022
Certified Nursing Assistant (CNA)
Tru Care Living Center & Wellbridge Hospital
10.2016 - 03.2021
Shift Supervisor
Starbucks Coffee
03.2007 - 12.2015
Diploma - Accountant and Secretary
Jose Guardia Vega
Diploma - Executive Secretary
Regional University Center of Colon
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