Angelica Ayala
Philadelphia,PA
Summary
Driven by a commitment to patient well-being and efficiency, I leveraged vital signs monitoring and compassionate care at Temple University Hospital to enhance patient outcomes. My expertise in infection control and emergency response, coupled with a proven ability to train peers, significantly improved clinical operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Patient Care Technician
Temple University Hospital
11.2022 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Office Manager
Urban Health Solutions
05.2015 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
Certified Medical Assistant
Greater Philadelphia Health Action
02.2013 - 02.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Obtained client medical history, medication information, symptoms, and allergies.
- Verified patient insurance coverage and collected required co-payments.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Home Health Aide
Private Home
10.2007 - 02.2013
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Provided mobility assistance such as walking and regular exercising.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Followed nutritional plans to prepare optimal meals.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Administered medication as directed by physician.
- Monitored changes in clients' conditions to report concerns to supervisor.
Medical Assistant Intern
Complete Physician Services
05.2011 - 08.2011
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Collected histories, vitals, and current complaints via patient interviews.
- Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.
- Created and prepared patient charts accurately for clinics and medical professionals.
- Streamlined check-in process by verifying patient information and promptly updating electronic health records.
- Gathered statistical information on patient admissions, discharges, births, deaths and treatments administered.
Education
Associate of Arts - Health Care Studies
Community College of Philadelphia
Philadelphia, PA12.2020
Diploma - Medical Assistant
Lincoln Technical Institute
Philadelphia, PA06.2011
Skills
- Vital signs monitoring
- Patient Care Technician (PCT)
- Room Cleaning and Restocking
- Patient Observation
- Blood Glucose Testing
- Infection control standards
- Specimen Collection
- Phlebotomy Techniques
- Emergency Response
- Certified in CPR/AED
Languages
Spanish
Professional Working
Timeline
Patient Care Technician
Temple University Hospital
11.2022 - Current
Office Manager
Urban Health Solutions
05.2015 - Current
Certified Medical Assistant
Greater Philadelphia Health Action
02.2013 - 02.2015
Medical Assistant Intern
Complete Physician Services
05.2011 - 08.2011
Home Health Aide
Private Home
10.2007 - 02.2013
Associate of Arts - Health Care Studies
Community College of Philadelphia
Diploma - Medical Assistant
Lincoln Technical Institute