Angelica Barba
Hawthorne,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking full time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
11
11
years of professional experience
Work History
Parking Attendant
Ace Parking
Playa Vista, CA
02.2024 - Current
- Helped customers understand and correctly navigate parking structures and payment systems.
- Monitored parking area for safety, security and general customer concerns.
- Provided customer service and information, answered questions and gave directions.
- Monitored entrances, exits and lots to ensure compliance with parking policies.
- Resolved customer complaints in a professional manner while following established guidelines.
- Directed traffic flow within the lot as needed to maintain safety and orderliness.
- Collected payments for parking fees from customers.
- Reported any suspicious activity observed in the lot immediately to management.
Assistant Manager
LAZ Parking
Los Angeles, CA
04.2020 - 01.2023
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules, and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service, and responded to customer concerns with friendly and knowledgeable service.
- Interacted with customers by phone, email, or in person to provide information.
- Executed a record filing system to improve document organization and management.
- Arranged rapid office equipment repair and maintenance with vendors.
- Verified the accuracy of business records by consistently updating customer information.
- Kept office supplies well-organized and sufficiently stocked, placing orders promptly to replenish materials before they were depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Resolved conflicts between team members in an effective manner.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Ambassador
AmeriPark
Los Angeles, CA
04.2014 - 04.2020
- Greeted customers and clients to create a welcoming atmosphere.
- Promoted good customer relations and premier customer satisfaction by demonstrating a friendly demeanor and a can-do attitude.
- Engaged guests in conversation to offer hospitality, aid in service recovery, and engender trust.
- Assisted the team with operational policies and procedures to drive services.
- Collected and authorized payments from guests.
- Worked closely with the shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated the cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Interacted with customers by phone, email, or in person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally, and provided friendly, knowledgeable assistance.
- Monitored entrances, exits and lots to ensure compliance with parking policies.
- Greeted customers and provided information about parking fees, regulations and services.
- Managed parking and traffic control to facilitate vehicle flow in assigned area.
- Provided customer service and information, answered questions and gave directions.
- Helped customers understand and correctly navigate parking structures and payment systems.
Education
High School Diploma -
Hawthorne High School
Hawthorne, CA06.2013
Business Administration
El Camino College
Torrance, CASkills
- Customer service
- Staff Supervision
- Staff Training
- Manage Inventory
- Schedule Oversight
- Time Management Skills
- Issue Resolution
- Verbal and written communication
- Inventory Management
- Microsoft Outlook
- Microsoft Word
- Office Management
- Strong Problem Solver
- Organization
- Adaptable to change
Languages
Spanish
Native/ Bilingual
Timeline
Parking Attendant
Ace Parking
02.2024 - Current
Assistant Manager
LAZ Parking
04.2020 - 01.2023
Ambassador
AmeriPark
04.2014 - 04.2020
High School Diploma -
Hawthorne High School
Business Administration
El Camino College
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