Angelica Barnaby
Brooklyn,NY
Overview
4
4
years of professional experience
Work History
Front Desk Assistant
Spring Studios
New York, NY
02.2023 - Current
- Greeted customers upon arrival and provided appropriate information regarding hotel services.
- Assisted guests with check-in and checkout procedures, including taking payments for room charges.
- Verified identification and credit card information of guests prior to check-in.
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Provided support to other departments within the hotel, such as housekeeping and maintenance when needed.
- Maintained accurate records of guest accounts using computerized systems.
- Handled cash transactions accurately, balanced daily reports, and deposited funds into designated bank accounts.
- Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
- Processed reservations made via telephone, fax, email or online travel sites.
- Ensured that all security procedures were followed according to company policy.
- Created weekly work schedules for front desk staff members based on occupancy levels and special events taking place at the hotel.
- Trained new employees on proper front desk operations and customer service techniques.
- Maintained cleanliness of front desk area throughout shift; stocked supplies as necessary.
- Updated room availability status for front office system and property management software system.
- Monitored lobby traffic flow during peak hours; provided assistance where needed.
- Assisted with administrative tasks such as filing paperwork, preparing reports.
- Responded promptly to emails from guests concerning their stay at the hotel.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
Concierge
Related RMC Management Company
New York, NY
12.2021 - 01.2023
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Processed payments for services rendered using cash register systems or POS terminals when necessary.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Ensured compliance with safety regulations within the workplace by following established guidelines.
- Monitored inventory levels of supplies required for daily operations including brochures and maps.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
Concierge
The Harvard Club
New York, NY
09.2020 - 12.2021
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
- Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Monitored inventory levels of supplies required for daily operations including brochures and maps.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Directed incoming calls and messages to appropriate staff or residents.
- Maintained guest privacy and building reputation by keeping information confidential.
Education
High School Diploma -
Clara Barton High School of Health Professions
901 Classon Ave06-2020
Some College (No Degree) - Accounting
Berkeley College
New York, NYSkills
- Customer Service
- Scheduling
- Multitasking and Organization
- Excellent Communication
- Effective Planning
- Hospitality services
- Call Management
- Listening Skills
- Administrative Skills
- Attention to Detail
- Problem-solving skills
- Appointment Setting
Timeline
Front Desk Assistant
Spring Studios
02.2023 - Current
Concierge
Related RMC Management Company
12.2021 - 01.2023
Concierge
The Harvard Club
09.2020 - 12.2021
High School Diploma -
Clara Barton High School of Health Professions
Some College (No Degree) - Accounting
Berkeley College