Overview
Work History
Education
Skills
Timeline
Generic

Angelica Barnaby

Brooklyn,NY

Overview

4
4
years of professional experience

Work History

Front Desk Assistant

Spring Studios
New York, NY
02.2023 - Current
  • Greeted customers upon arrival and provided appropriate information regarding hotel services.
  • Assisted guests with check-in and checkout procedures, including taking payments for room charges.
  • Verified identification and credit card information of guests prior to check-in.
  • Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
  • Provided support to other departments within the hotel, such as housekeeping and maintenance when needed.
  • Maintained accurate records of guest accounts using computerized systems.
  • Handled cash transactions accurately, balanced daily reports, and deposited funds into designated bank accounts.
  • Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
  • Processed reservations made via telephone, fax, email or online travel sites.
  • Ensured that all security procedures were followed according to company policy.
  • Created weekly work schedules for front desk staff members based on occupancy levels and special events taking place at the hotel.
  • Trained new employees on proper front desk operations and customer service techniques.
  • Maintained cleanliness of front desk area throughout shift; stocked supplies as necessary.
  • Updated room availability status for front office system and property management software system.
  • Monitored lobby traffic flow during peak hours; provided assistance where needed.
  • Assisted with administrative tasks such as filing paperwork, preparing reports.
  • Responded promptly to emails from guests concerning their stay at the hotel.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.

Concierge

Related RMC Management Company
New York, NY
12.2021 - 01.2023
  • Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
  • Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
  • Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
  • Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
  • Processed payments for services rendered using cash register systems or POS terminals when necessary.
  • Developed strong relationships with key partners in order to ensure smooth operations between departments.
  • Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
  • Ensured compliance with safety regulations within the workplace by following established guidelines.
  • Monitored inventory levels of supplies required for daily operations including brochures and maps.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.

Concierge

The Harvard Club
New York, NY
09.2020 - 12.2021
  • Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
  • Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
  • Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
  • Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
  • Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
  • Monitored inventory levels of supplies required for daily operations including brochures and maps.
  • Performed administrative duties such as filing paperwork related to concierge service transactions.
  • Directed incoming calls and messages to appropriate staff or residents.
  • Maintained guest privacy and building reputation by keeping information confidential.

Education

High School Diploma -

Clara Barton High School of Health Professions
901 Classon Ave
06-2020

Some College (No Degree) - Accounting

Berkeley College
New York, NY

Skills

  • Customer Service
  • Scheduling
  • Multitasking and Organization
  • Excellent Communication
  • Effective Planning
  • Hospitality services
  • Call Management
  • Listening Skills
  • Administrative Skills
  • Attention to Detail
  • Problem-solving skills
  • Appointment Setting

Timeline

Front Desk Assistant

Spring Studios
02.2023 - Current

Concierge

Related RMC Management Company
12.2021 - 01.2023

Concierge

The Harvard Club
09.2020 - 12.2021

High School Diploma -

Clara Barton High School of Health Professions

Some College (No Degree) - Accounting

Berkeley College

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Angelica Barnaby