Angelica Barreto
Boynton Beach,FL
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Office Assistant
Rooms To Go
Boca Raton, FL
03.2022 - Current
- Verified accuracy of business records by consistently updating customer information.
- Interacted with customers by phone, email, or in-person to provide information.
- Executed record filing system to improve document organization and management.
- Recognized specific issues prior to escalation and applied appropriate techniques for effective resolution.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Resolved concerns with products or services to help with retention and drive sales.
- Navigated multiple computer systems and applications to find information.
- Assisted call-in customers with questions and orders.
- Handled customers in fast-paced setting in coordination with solid team of 1 customer service associates or more.
- Logged call information and solutions provided into internal database.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Associate
JCPenney
Boynton Beach, FL
11.2020 - 02.2021
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other locations.
- Solved customer challenges by offering relevant products and services.
- Completed orders and organized product deliveries to meet customer timetables.
- Processed product returns and assisted customers with other selections.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided primary customer support to internal and external customers.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
BDC Representative
Kia Motors
Hollywood, FL
08.2019 - 12.2019
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Maintained current knowledge of evolving changes in marketplace.
- Contributed to event marketing, sales and brand promotion.
- Liaised between clients and support team to quickly resolve issues.
- Completed daily inbound/outbound calls, up to 5 hours per day.
- Met existing customers to review current services and expand sales opportunities.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Bachelor of Arts - Communications
Inter American University
Aguadilla, PRAssociate of Arts - Graphic Design
Instituto De Banca Y Comercio - Aguadilla
Aguadilla, PR11.2017
High School Diploma -
Francisco Mendoza
Isabela, PR05.2015
Skills
- Fluent in English and Spanish
- Complaint resolution
- Training and mentoring
- Cash Handling
- Teamwork and Collaboration
- Flexible and Adaptable
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Order and Refund Processing
- Upselling Products and Services
- Patient and Empathetic
- Billing Adjustments and Refunds
- Computer Proficiency
- Inbound and Outbound Calling
- Inventory Management
- Proficient in Microsoft/Apple Software
Timeline
Office Assistant
Rooms To Go
03.2022 - Current
Customer Service Associate
JCPenney
11.2020 - 02.2021
BDC Representative
Kia Motors
08.2019 - 12.2019
Bachelor of Arts - Communications
Inter American University
Associate of Arts - Graphic Design
Instituto De Banca Y Comercio - Aguadilla
High School Diploma -
Francisco Mendoza
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