Angelica Barretto
Malden,MA
Summary
Polite and attentive professional offering excellent customer service, organization and time management skills. Experienced with working with the public.
Overview
7
7
years of professional experience
Work History
Office Assistant
Haul Away Pros
Tewksbury, MA
06.2022 - Current
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Managed inventory of office supplies and placed orders when needed.
- Maintained an organized filing system of paper documents and electronic files.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Answered phone calls and directed them to appropriate personnel.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Answered and directed phone calls to appropriate staff members.
- Provided customer service, addressing inquiries and resolving issues promptly.
Customer Service Specialist Head Cashier
Lowes Home Improvment
Saugus, MA
03.2018 - 08.2024
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided accurate information about products and services to customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Participated in the development of annual budgets and long-term financial goals.
- Conducted employee evaluations and disciplinary actions as needed according to company policies.
- Performed regular audits of cash drawer balances to ensure accuracy of funds.
- Monitored cashiers to ensure accuracy of transactions, compliance with procedures, and customer service standards.
- Initiated and managed daily cashier operations, including opening and closing procedures.
- Resolved customer complaints promptly and professionally.
- Coordinated promotional events such as special sales or discounts.
- Created weekly schedules for staff coverage based on peak business hours.
- Maintained accurate records of inventory levels, stock transfers, returns, exchanges, and other transactions.
- Oversaw maintenance of store facilities including stocking shelves, cleaning floors.
YMCA Volunteer
Malden Teen Enrichment Center
Malden, MA
06.2017 - 08.2017
- Promoted team building exercises such as trust falls, scavenger hunts, and ropes courses.
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Assisted in developing weekly lesson plans for various age groups.
- Enforced safety rules while supervising high ropes course activities such as zip lining and rock climbing walls.
- Created an environment conducive to learning by implementing positive reinforcement strategies.
- Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
- Provided emotional support to campers dealing with homesickness or other issues related to being away from home.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Tracked attendance, checking off present individuals.
Education
High School Diploma -
Malden High School
Malden, MA06-2017
Skills
- Customer Service
- Call handling
- Inventory Management
- Store Opening and Closing
- Employee Scheduling
- Drawer balancing
- Cash Handling
- Store Cleaning
- Front Desk Operations
Timeline
Office Assistant
Haul Away Pros
06.2022 - Current
Customer Service Specialist Head Cashier
Lowes Home Improvment
03.2018 - 08.2024
YMCA Volunteer
Malden Teen Enrichment Center
06.2017 - 08.2017
High School Diploma -
Malden High School