Angelica Bassett
Assistant Store Manager
Seguin,TX
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
AutoZone
04.2021 - Current
- Managed over 75 customers per day. Increased sales by 20%.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Senior Leader
AutoZone
04.2018 - Current
- Developed strategies to promote team member adherence to company regulations and performance goals.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Set clear team goals and delegated tasks and set deadlines.
- Directed employees, set schedules and prioritized work assignments.
- Discovered training needs and provided coaching.
- Provided expert leadership to group of more than 8 employees.
- Produced weekly, daily and monthly activity reports and forecasts.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Devised and implemented processes and procedures to streamline operations.
Customer Service Representative
AutoZone
12.2015 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
Education
High School Diploma -
Vallejo High School
Vallejo, CASkills
- Sales Expertise
- Employee Scheduling
- Complex Problem-Solving
- Product and Service Sales
- Order Supplies
- Sales Activities
- Order Management
- Customer Service
- Sales Strategies
- Time Management
- Staff Management
- Goals and Performance
Timeline
Assistant Store Manager
AutoZone
04.2021 - Current
Senior Leader
AutoZone
04.2018 - Current
Customer Service Representative
AutoZone
12.2015 - Current
High School Diploma -
Vallejo High School