Angelica Berry
Rockwell,NC
Summary
Adept at elevating customer experiences, I leveraged active listening and problem resolution skills at Walmart.com to significantly enhance customer satisfaction. My background in retail sales and customer service, combined with a high-energy attitude, has consistently driven positive outcomes. Achieved a notable increase in loyalty program enrollments, underscoring my commitment to excellence and teamwork.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Walmart.com
10.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Provided information regarding charge accounts and loyalty programs.
Customer Service Representative
Spectrum
11.2022 - 03.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided information regarding charge accounts and loyalty programs.
- Delivered prompt service to prioritize customer needs.
Sales Representative
Target Tech
04.2022 - 10.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Organized sales paperwork, presented proposals and finalized contracts.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
Customer Service Rep, Cashier
Alorica
05.2021 - 01.2022
- Answering phones , taking payments for customers , and Handling mistakes with phone bills
- Provided primary customer support to internal and external customers.
- Planning skills
- Good Accuracy and attention to details
- Excellent problem analysis
- Excellent judgement according to the situations
- Customer Service ( 8 years )
- Communications ( 9 years )
- Sales Experience ( 6 years )
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Server/Waitress
Gate City Tavern
01.2019 - 03.2019
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collected orders and relayed them to bartenders quickly and accurately.
Cashier/ Customer Service Rep
Toys R Us
11.2017 - 06.2018
- Handling customer transactions, answering phones about customers questions with an order or seeing about a certain item in stock , Put back items (things customers didn’t want anymore) , and Being the Mascot (giraffe) on certain special store occasions
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Cashier
McDonald's
08.2014 - 04.2015
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
James B Dudley High School
Greensboro, NC06.2017
Skills
- Customer Relations
- Active Listening
- Account Management
- Retail Sales Customer Service
- Order Fulfillment
- Credit Card Payment Processing
- Stocking and Replenishing
- Sales and Upselling
- Technical Support
- Customer Consulting
- Warehousing Functions
- Delivery Scheduling
- Billing Adjustments and Refunds
- Customer Service
- Customer Relationship Management
- Coordination
- Live chat support
- Scheduling
- Problem resolution
- Call escalation
- High-energy attitude
- Credit card payment processing
- De-escalation techniques
- Strong teamwork
- Call center procedures
- Positive and professional
Timeline
Customer Service Representative
Spectrum
11.2022 - 03.2023
Customer Service Representative
Walmart.com
10.2022 - Current
Sales Representative
Target Tech
04.2022 - 10.2022
Customer Service Rep, Cashier
Alorica
05.2021 - 01.2022
Server/Waitress
Gate City Tavern
01.2019 - 03.2019
Cashier/ Customer Service Rep
Toys R Us
11.2017 - 06.2018
Cashier
McDonald's
08.2014 - 04.2015
High School Diploma -
James B Dudley High School