Angelica Blessman
Guthrie
Summary
Customer Service Representative with over a decade of experience excelling in customer transactions and device optimization to elevate user satisfaction. Demonstrates expertise in problem-solving, technical support, and workflow optimization, consistently achieving high satisfaction and loyalty benchmarks. Committed to leveraging skills in team leadership and regulatory compliance to drive future innovations in customer service excellence.
Overview
11
11
years of professional experience
Work History
Remote CSRIII
Consumer Cellular
01.2022 - 12.2024
- Supervised transactions, monitoring compliance and maintaining a high level of customer satisfaction
- Helped in configuring the devices which improved the customer experience whilst cutting down on the waiting time
- Supervise device orders to enhance connectivity and improve the quality of service offered to customers
- Resolve intricate problems
- Advise on device configuration which resulted in a positive shift towards long-term customer retention
- Individually managed customer's accounts and payment transactions ensuring a high level of accuracy
- Opportunities for sales were recognized
- Properly acquired or arranged overdue accounts
Data Entry Clerk
Galt Foundation
03.2021 - 10.2021
- Handled the filing of tax returns for the Tax Commission in a precise manner while maintaining accuracy
- Until July, ensured that error-free records were maintained by properly entering data into systems
- At DPS, handled various transactions related to the drivers' licenses efficiently and accurately
- Successfully handled applications for ID's for out of state clients and first time applicants
- Used to actively take part in smooth operations until the completion of my assignment
- With movement to other states I processed a variety of transactions related to the issue of driver's licenses ensuring onboarding systems and DPS compliance regulations were met demonstrating attention to detail
- Followed more accurate data entry and verification procedures resulting in enhancement of efficiency and reduction of errors during the filing of tax returns to the Tax Commission
- Exercised high standards of accuracy by implementing strict quality control measures and maintained systems integrity until the month of July
- Co-operated with other Tax Commission and DPS staff in seamlessly moving from one assignment to another without any difficulties
- Suggested and implemented new ideas and processes for the DPS division in regard to the handling of out-of-state transfers and transactions related to CDL and improved workflow
Infection Control Officer
Bridges Health
09.2020 - 01.2021
- Fogging was done with Vital Oxide in nursing homes boosting infection prevention methods
- Provided assistance in dietary, housekeeping, Covid-19 screening, acquiring diverse skills which improved overall team performance
- Served infection prevention objectives thereby enhancing the safety of the people
Dietary Aide/Server
Golden Age Nursing Home
04.2020 - 09.2020
- Delivered food to residents and provided assistance in accordance with the prescribed diet
- Removed trash and sanitized tables to keep up cleanliness
- Set up and portioned ingredients for cooking to ensure a quicker food service
Student/Student leader
Job Corps Centers
07.2019 - 03.2020
- Assisted residential advisers in dorm management and student orientation
- Facilitated student integration and supported daily operations
- Obtained PCpro certification
Assistant Manager
Little Caesars
10.2018 - 07.2019
- Managed shifts, enhanced customer satisfaction, improved cash handling efficiency
- Oversaw store operations, ensured compliance, facilitated regional product retrieval
- Led team in maintaining smooth operations, optimized customer service
- Supported store manager, coordinated inter-store logistics, ensured procedural adherence
- Led shift operations, ensuring smooth customer service and adherence to procedures
- Managed cash flow and coordinated regional product transfers
Shift Leader/Cashier
Weinerschnitzel
03.2018 - 10.2018
- Led team to efficiently prepare and serve orders, enhancing customer satisfaction
- Managed cash transactions with accuracy, ensuring financial integrity
- Maintained cleanliness of kitchen and dining areas, promoting a safe environment
- Led shift operations, ensuring efficient food prep and customer service
- Maintained high cleanliness standards and managed cash transactions accurately
- Oversaw inventory management, minimizing waste and optimizing stock levels
- Trained new team members on food safety protocols and operational procedures
Cashier/Sales Associate
Alta Convenience Store
08.2017 - 03.2018
- Ringing up items, taking care of customers gas prepay requests as well as stocking cooler
- Maintenance of product on shelves, pulling expired product off of shelves, cigarette and chew counting as well as stocking
- Cleaning gas pumps and taking out trash
- Cleaning and taking apart of soda, cappuccino and coffee machines
- Blue Rhino propane exchanges and refills, Car wash door operation and lottery machine operation
- Receiving orders from vendors and trucks and setting up displays
- Managed diverse retail tasks: customer service, inventory control, equipment maintenance, and vendor relations, ensuring smooth store operations
Customer Service Representative
Press-One Customer Care
05.2015 - 11.2016
- Managed inbound/outbound calls for subscription services across three states
- Resolved payment issues and processed complaints for delivery discrepancies
- New subscriptions and handled data entry and account collections
- Contributed to customer satisfaction through efficient problem-solving
- Adapted to company closure, maintaining professionalism and service quality
- High-volume calls, processed payments, and resolved customer issues for newspaper subscriptions, enhancing customer satisfaction and retention
- Handled complaint filing, redelivery requests, and new subscription creation, accurate data entry and timely issue resolution
- Empathetic support for diverse customer needs, from subscription inquiries to account balance collections, fostering positive client relationships
Customer Service Representative
Startek inc
05.2014 - 05.2015
- Handled AT&T Wireless customer inquiries with efficiency and clarity
- Resolved account issues, enhancing customer satisfaction
- Adapted to dynamic customer needs, ensuring seamless service
- Answered technical questions, improving user experience
- Contributed to team success until company closure
- Managed AT&T Wireless accounts, handling service changes and tech inquiries
- Streamlined account processes, enhancing customer satisfaction and retention rates
- Provided empathetic support for AT&T customers, resolving complex issues
- Developed strong problem-solving skills, ensuring positive customer experiences
- Account modifications, including data plan adjustments and device activations
- Ensured accuracy in all transactions, minimizing errors
Cashier/Customer Service
Winn Dixie
09.2013 - 04.2014
- Processed transactions efficiently, ensuring customer satisfaction and accuracy
- Managed propane exchanges and shelf stocking, enhancing store operations
- Collaborated with produce department, supporting team efforts and store functionality
- Maintained a clean parking area, improving customer experience and safety
- Managed diverse cashier duties, including transactions, propane exchanges, and inventory restocking, while maintaining store cleanliness and customer satisfaction
- Streamlined checkout process, reducing wait times and enhancing customer experience
- Consistently met sales targets and maintained accurate cash handling
Education
Job Corps Centers - PCpro certification
Job Corps Centers
Guthrie, OK03.2020
GED certification -
Enterprise State Community College
12.2013
Skills
- Customer Retention
- Technical Support
- Regulatory Compliance
- Workflow Optimization
- Data Entry
- Infection Control
- Cash Handling
- Inventory Management
- Problem Solving
- Team Leadership
- Conflict Resolution
- Time Management
- Digital Literacy
- Analytical Thinking
- Customer Engagement
- Quality Assurance
- Remote work experience
- Data entry
- Customer service focus
- Problem-solving skills
Timeline
Remote CSRIII
Consumer Cellular
01.2022 - 12.2024
Data Entry Clerk
Galt Foundation
03.2021 - 10.2021
Infection Control Officer
Bridges Health
09.2020 - 01.2021
Dietary Aide/Server
Golden Age Nursing Home
04.2020 - 09.2020
Student/Student leader
Job Corps Centers
07.2019 - 03.2020
Assistant Manager
Little Caesars
10.2018 - 07.2019
Shift Leader/Cashier
Weinerschnitzel
03.2018 - 10.2018
Cashier/Sales Associate
Alta Convenience Store
08.2017 - 03.2018
Customer Service Representative
Press-One Customer Care
05.2015 - 11.2016
Customer Service Representative
Startek inc
05.2014 - 05.2015
Cashier/Customer Service
Winn Dixie
09.2013 - 04.2014
GED certification -
Enterprise State Community College
Job Corps Centers - PCpro certification
Job Corps Centers