Angelica Bodre Cepeda
New Rochelle,NY
Summary
Dynamic administrative professional with extensive knowledge of medical standards, compliance requirements, and operational procedures. Proficient in medical terminology with exceptional problem-solving abilities, fostering a friendly and caring atmosphere while delivering outstanding communication. Highly organized with a proven track record in healthcare procedures and administrative operations, adept at multitasking and modernizing office environments to enhance efficiency. Committed to optimizing patient experiences through meticulous attention to detail and creating an inviting atmosphere that prioritizes individualized care.
Overview
11
11
years of professional experience
Work History
Laboratory Clerical Assistant
Montefiore Hospital
01.2022 - Current
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Supported staff on special assignments and ad hoc projects.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Unit Clerk
Montefiore Hospital
12.2019 - 01.2022
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
- Arranged discharges and patient transportations.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Answered phone calls and messages for physicians and medical facility, scheduling appointments, and handling patient inquiries.
Administrative Assistant Intern
Calvary Hospital (Hospice at Home)
04.2015 - 08.2016
- Responsible for the clerical processes related to the hospital function.
- Performs data entry/management for hospital admissions and tracks the same until death and discharge.
- Communicate important information to the hospital management team and clinical providers to ensure coordination of services and activities.
- Work independently or within a team on special ongoing projects. Design general correspondences such as memos, charts, tables, graphs, etc.
Education
Bachelor of Science - Public Health
Monroe College
Bronx, NY06.2016
Associate of Science - Med. Admin
Monroe College
Bronx, N.Y.06.2014
Skills
- Experience with hardware troubleshooting
- Skilled in operating both PC/Mac and mobile platforms
- Software proficiency
- Experienced with Outlook and Exchange
- Experience with various operating systems
- Experienced with multiple Windows versions and Mac OS
- Problem-solving abilities
- Phlebotomy and medical terminology knowledge
Languages
Spanish
Native or Bilingual
Timeline
Laboratory Clerical Assistant
Montefiore Hospital
01.2022 - Current
Unit Clerk
Montefiore Hospital
12.2019 - 01.2022
Administrative Assistant Intern
Calvary Hospital (Hospice at Home)
04.2015 - 08.2016
Bachelor of Science - Public Health
Monroe College
Associate of Science - Med. Admin
Monroe College
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