Angelica Boria
Garland,TX
Overview
9
9
years of professional experience
Work History
Mesera, Recepción Y Ayudante De Mesera
Ali Baba Mediterránea food
Richardson , TX
02.2022 - 05.2024
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Provided excellent customer service to ensure satisfaction.
- Upheld high standards of sanitation in accordance with health department regulations.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
Store Manager
KFC Restaurant
Plano, TX
01.2019 - 05.2021
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Maintained accurate records of employee performance reviews.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Organized promotional events to increase product awareness.
- Created weekly work schedules for store personnel.
- Monitored inventory levels and placed orders to restock shelves.
- Resolved customer complaints in a timely manner.
- Established customer service standards and monitored staff compliance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Produccion De Vidrios
Legacy Windows and Vinyl
Carrollton, TX
09.2015 - 02.2017
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
- Worked with cross-functional teams to achieve goals.
- Maintained schedule of class assignments to meet deadlines.
Education
GED -
Isabel Flores
Puerto Rico05-2010
Skills
- Foreign language proficiency
- Tableside Etiquette
- Memory retention
- Cleanliness standards
- Food inspection
- Order Management
- Table Bussing
- Safe Food Handling
- Guest Engagement
- Beverage Preparation
- Food Delivery
- Quality Control
- Service prioritization
- High-volume dining
- Food safety understanding
- Point of Sale (POS) system operations
- Food station setup
- Wine Pairings
- Ordering Procedures
- Strong Work Ethic
- Menu presentation
- Positive and professional
- Buffet setup and takedown
- Guest Relations Management
- Professional Appearance
- Menu Memorization
- Performance Improvement
- Exceptional customer service
- Regulatory Compliance
- Time management abilities
- Cool Under Pressure
- Decision-Making
- Interpersonal Skills
- Adaptability and Flexibility
- Professionalism
- Excellent Communication
- Problem-solving abilities
- Team Leadership
- Reliable and Responsible
- Teamwork and Collaboration
- Transactions and Cash Handling
- Age Verification
- Workflow Coordination
- Adaptability
- Adaptable and Flexible
- Self Motivation
- Multitasking
- Active Listening
- Organizational Skills
- Problem-solving aptitude
- High Energy and Stamina
- Continuous Improvement
- Professional Demeanor
Timeline
Mesera, Recepción Y Ayudante De Mesera
Ali Baba Mediterránea food
02.2022 - 05.2024
Store Manager
KFC Restaurant
01.2019 - 05.2021
Produccion De Vidrios
Legacy Windows and Vinyl
09.2015 - 02.2017
GED -
Isabel Flores